Season 2 Battle Pass compensation for Phantom Edition is missing

It's been three days, and nothing has changed. I just need an answer. Have we been scammed again, or is this a technical issue that will be fixed over time? It's surprising that EA is keeping silent about the cause of the launch glitch and is shifting the blame to Dice. If this is a scam, then in the future I'll only buy products from third-party platforms. The EA store is closed to me. It's not about the money, but about the customer experience.