So.. I, like many others who pre ordered the Phantom Edition on the EA App who experienced the initial outage, have not received the promised Season 2 full battle pass as compensation.
I did receive the promised XP tokens (after a considerable wait) after speaking to a few CS reps, it appears a large majority of them are completely clueless about the promised compensation.
Does management really not pass this down the ranks or to the CS department so they can address the issue to those who have to speak with us through the support chat?
The last agent I spoke with, I think knew the issue but has been told to keep his mouth shut for the time being or he has no idea about the compensation.
His response to my question about the reddit community post and in game mail was and I quote
"I can understand but i can not comment on this."
After that he was quick to try and close the chat and end the case.
I feel EA really needs to address this issue to the community.
