Re: Purchased S2 Battle Pass/Pro after completion and didn't receive rewards

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I want my next season for free as i was promised. I got 0 as Phantom Edition owner...........from now i wont buy anythink with EA laben on it, not even my favorite NHL.

Absolutely trashy service. literally “Sorry, you got screwed again—but sorry, not sorry. We don’t care; we already got your money. Literally there is no issue for us”

Good Evening,

I am a Pre Order Phantom Edition owner and was affected by the launch issues on the EA APP on October 10th. Although EA promised the Season 2 Battle Pass as compensation for all Phantom Edition Owners, I never received it the Season 2 Battle Pass.  Below I will post a conversation that I had with the Service Desk the Advisor's Name is Manjeet and as there are many typing errors English is not the primary Language.  Please read the conversation below and it should answer many of your questions or at least explain EA's Stance on the Subject and the Stone Walling is just an every day Occurrence.  It's nothing personal it's the "Business Motto"  I do hope the Saudi's clean house couldn't get any worse when it comes to customer service.  

• Today • 10:57 PM

Hello! I'm here to help you find information and answer any questions you may have. How can I assist you today?

• We're connecting you to an agent. Your estimated wait time is 1 minute. 

Manjeet joined • 10:57 PM

• Hello! Thank you for contacting us. An agent joined the chat and will assist you now. This chat will close automatically after 10 minutes of inactivity. You can restart it at any time, but you’ll be redirected to another advisor. Don’t worry, you won’t have to re-explain your issue.

Thank you for contacting EA Help, nice to meet you, I hope you are doing well. How may I assist you today ?

Manjeet • 10:57 PM

• My Father purchased both his and my Phantom Edition of Battlefield 6 At the same time On the EA App. We both had experienced issues trying to log in on Launch day as there was an issue with the EA app.

Read • 10:59 PM

• Okay. I am listening.

Manjeet • 11:01 PM

• My father received Battle pass Pro like I did for Season 1. Though my Father received a free Battle Pass for Second Season that was promised by EA for those that were affected by the EA APP login issue on launch I did not receive the same.

Read • 11:01 PM

• I'll surely see what's the best we can do and will try my best to help you with the same.
• here are two likely causes, and both are entitlement‑sync problems on EA’s side.
1. Account-level goodwill compensation During major launch outages, The servers often applies manual or automated goodwill grants, such as:

Free Battle Pass Pro upgrade unlock Bonus currency

These are not always applied uniformly, even between:

Same household Same purchase time Same edition

If your father’s account successfully logged in during a specific outage window (or triggered an internal error flag), his account may have been tagged for Season 2 compensation, while yours was not — even if you were affected. This is unfortunately common.

1. Entitlement sync failure on your account Because the EA App had issues on launch day:

Your Phantom entitlement may not have fully re‑synced when Season 2 went live Server system may think you’re ineligible, even though you clearly aren’t

This happens especially when:

Editions were purchased before launch Login failed during the launch activation window Seasonal entitlements are granted automatically instead of being permanently attached

Manjeet • 11:02 PM

• I am just requesting that I receive the same as this was stated as an apology for the login issue EA APP players would receive the Battle Pass for season 2. 

Read • 11:03 PM

• As this was done 5-6 months now we cannot validate that. I wish I could grant it to you but now we do not have option to manually grant anything in Bf 6.
• I know this might eb upsetting for you as you have paid for the game and where your father received the pass but you didn't and this must feel unfair as well but do trust me this is done on servers so we do not have any control over it.

Manjeet • 11:04 PM

• So then how can the issue be fixed? Can an issue of 1100 BC be given so that I may purchase the Battle Pass?

Read • 11:06 PM

• This is not an issue.
• It's just the servers took your father's account in good condition.
• He might be having his EA account longer than yours's.
• This can be one of the reason.
• While I won't be able to grant you BC or the season pass due to this reason. Please let me know if there is anything else I can help you with ?

Manjeet • 11:09 PM

• So do I have this correct that since I did not state that there was an issue during Season 1 that I will not be able to receive the Season 2 Free Battle Pass for the EA APP Unable to log in Issue at Launch?

Read • 11:09 PM

• If you did not state this then you would have not received the season 1 pass as well.
• If he received the season 2 pass too then this means his account has good outstanding that's all.

Manjeet • 11:11 PM

• The Season 1 Pro Pass was Given to this Account During Season 1. But how would someone know if EA was not going to give a pass for season 2 when you are looking for an issue to be reported in Season 1 for a future Season 2 issue?

Read • 11:11 PM

• We do get this but when make rights are sent for an issue they are immediately sent so if your father has a good outstanding then he was eligible for the season 2 pass as well.

If this was in my hands then I would have loved to grant season 2 pass to you too but as this is done by servers I won't be able to grant it as an advisor we have some limitations as well. I hope you understand them.

Manjeet • 11:15 PM

• Again how can this be remedied on an account that qualifies? Well if you do not have the ability then I would like my ticket kicked up to an Administrator, Platform Manager or Server Team Admin or Potential USER Account Admins.

Read • 11:18 PM

• Sadly but as this was done 5-6 months ago now there is no way to check this.
• And for issues which were going on months back I don't think so anyone will be able to help.
• I can escalate the case to the supervisor but this can take months and outcome of the case won't get changed.
• However, you can post your feedback on Ea forums.I would also suggest you to please visit our forums and if you find any similar issue please upvote it so that it can be highlighted. -
• https://forums.ea.com/
• Might be possible the community manager can help you there but he will inform you the same.

Please let me know if apart from this is there anything else I can help you with ?

Manjeet • 11:21 PM

• Again, please assign my Ticket to User Access Management Team as they are the ones that would handle account permissions and content attached to an account.

Read • 11:26 PM

• I can escalate the case to the supervisor but this can take months and outcome of the case won't get changed.

Done ?

• Don’t worry, I will post everything I learned to the community.

Read • 11:31 PM

• Sure. I have shared the link above. On that search for Battlefield 6 and then you can post there.

If you ever have any questions or run into any issues, please don’t hesitate to reach out — we’re here to help anytime. I will request you to take care of yourself. Thank you for contacting EA.

Manjeet • 11:31 PM

• What I have learned “Those that contact EA that have an issue, The Issue will not be resolved”.  Perhaps all those involved should initiate a Class Action Lawsuit against EA for False Advertising.  Pay Money for Expected Service but instead the service is withheld.

Read • 11:32 PM

• I am sorry but this is not an issue.

Since I’ve already provided the required information regarding this case, I am now ending this chat session. Thank you for contacting EA.

Manjeet • 11:33 PM

im also still missing the season 1 pass makegood for the EA app launch problems...

would be nice to hear something from a dev etc.

Still waiting too, nice joke. EA Support directed me to the forum... amazing 

Still nothing

I've never seen a company who cares so little of it's loyal customers. Hope EA is next to go bankrupt after Ubisoft. 

Reading through the forums ive realised these devs are just lazy. No wonder the games lost so many players but hey they can release new skins weekly

me to

Hi everyone,

I am a Phantom Edition owner and was affected by the launch issues on October 10th. Although EA promised the Season 2 Battle Pass as compensation for premium players, I never received it.

Because of the delay, I had to spend 1,100 Battlefield Coins (BFC) to buy the Pass myself. I have already contacted EA Help multiple times (Case#241680019), provided my official invoice and the screenshot of the promise, but I only get automated rejections saying "XP boosters are enough".

I am requesting a refund of my 1,100 BFC. Can a Community Manager please look into this manually? My EA ID is [Tscheudel1966GER].

Thanks, Torsten

it was a total scam from the beginning ppl ^^ 

For a live service game that lost 95% active players and still has the audacity to do this.

it's EA , when things seem to be good they will find some way to F it up.

Hello, Kappal95​ 

Not true at all.
I contacted support AND posted on forums DAY 1 for Season 2.
Got XP boosters (confirms impact), but STILL NO Season 2 Battle Pass.
Support ignores Phantom owners despite proof.

I've replied multiple times on THIS thread,
created my own French forum post, AND contacted support several times.

Result? They say they CAN'T DO ANYTHING.

I contacted EA Support today about the missing Season 2 Battle Pass for Phantom Edition owners.

The agent confirmed that the Season Pass was only granted to “impacted players”, but they also said that because I reached out too late, they are unable to validate my case anymore.

So according to support, if you didn’t receive the Season 2 Pass and you contact them now, they will not grant it anymore.

Still nothing!

this

Still nothing

I'm not surprised by this. I do not own the Phantom Edition, but was promised the Season 01 Battle Pass for the regular edition and never received it. 

I deleted bf. I've been a fan of bf for so many years, and this was basically the last time I bought anything from EA. Not one of my friends will hear a positive review about EA and BF.
Adios, guys, good luck.

still nothing

still nothing bro - ea support stilly lying to us and talking **bleep** .... best answer to these rats is to never buy ea games again - thats they only thing that they care about - cut their money 

yes

same here - support not helping at all straight up lying that i got the xp boosts and thats it - wtf .... never buying an ea game again from these lying rats

still nothing