Re: Purchased S2 Battle Pass/Pro after completion and didn't receive rewards

Just a reminder of what you promised us when the game launch was delayed by 5–6 hours, specifically for EA App users. You promised us a full Battle Pass + a Pro Token as compensation. This is a reminder of what you said you would give us.

Since a lot of players received the S1 BP for free it was stated that the Phantom Edition preorder customers will receive the S2 BP for free. That doesn't seem to be the case now. Any info?

I selected battlepass for season 2, this should be free after the EA APP outage issue at launch of bf6.
It still did use all my coins ?
EA live chat is also rederixcting me to forum , while i want to start a case in live chat ?!!!l

Didn't they state back last year, that all Phantom Edition owners who had launch problems (so, basically all) would get the S2 Season Pass + BF Pro for free as well?

It seems that they're having trouble activating content that was promissed - again. 

where is my s2 bfpro token for ea app outage on launch?i remember an official communication,i won't buy any season pass

Yea, that was the case.

They gave the BP for Season 1 everyone as compensation for the problems on release day and said the Phantom Edition owners therefore will get the BP + BF Pro for Season 2 for free.

I got the BattlePass + BF Pro for Season 1 (as it was part of the Phantom Edition) but for season 2 the BP as well as BF Pro is not free for me.

So I payed for the Phantom Edition and people who didn't got the BP for Season 1 for free too and now I as well as non Phantom Edition owners must pay for Season 2 BP.

Hi! Where is the granted acces to season 2’s full battlepass pro token?

Didn't get it either ...And just to be clear, I have Phantom Edition

Hello all, 

I finally redeemed my BF Pro TOKEN that I got in the phantom edition of the game, at the start of Season 2 but for some reason I never got it. 

Refreshed my game many times but still greeted like I haven't got one. 

What's going on? Anyone else have the same issues?

Cheers

Oh, you didn't actually believe they would do this did you...

Another 2 month maybe. We need try to keep push or give a bad review until we get the Compensation.

On S1, I get after few month, after people complaining so much, so guys don't give any hope to EA!!!!

I will not buy anything from EA Apss after this.

Wait for another month!!! I will not trust EA Apss forever after this

I am sure that they will fix it, but is annoying as hell that they can't get this stuff working right from the start for once! I mean, how hard could it be?

PS: No need to answer, I work in the industry and it isn't hard at all...  

So, I contacted support. Here's the summary:

Alright, after reviewing the details, it appears the Phantom Edition owners were officially supposed to receive the Season 2 Battle Pass for free, as part of EA’s apology for launch‑day issues.

However, there is currently no new official update confirming a fix for missing Season 2 passes after the initial compensation announcement.

But there's no need to worry, as I'm escalating the case to our designated team for the review reagrding your Season 2 Battle Pass for free.

Which usually takes longer than 72 hours to get the updates on any cases. So I'll suggest you to keep an eye on your email for the updates.

So, it seems we have to wait another 2 months, lol...

Thank you, I'm also affected. Thanks for the information.

I believe the screenshot of the tweet from BF Studios regarding the EA App outage compensation speaks for itself. It clearly states that Phantom Edition owners will receive a FREE Battle Pass / BF Pro Token for Season 2.

However, I have yet to receive mine. I own the BF6 Phantom Edition, which I purchased directly through the EA App, and I was significantly impacted by the launch issues. I am hoping this is just a bug, similar to the XP boosts which I eventually received four weeks late.

Until this is resolved, I will not be playing the game, nor will I be purchasing the Battle Pass or Pro Token.

Same here, hope we all will get our passes

Same here, hope we all will get our passes

Same, Didnt get the double XP compensation tell like a month and a half ago (and I finished the pass by that time!). So now we have to sit in limbo on buying a pass and MAYBE be compensatated in the future. Either wait for something we might not get or spend even MORE money    :/ 

Also make sure to upvote this orginial post so its top of the bug report boards!!!!!

Didnt get mine either... but to be honest Im not surprised :D I still don't have my Versatile skin from Twitch and Support is basically useless..

It's just sad that you preorder and pay a lot more for the Phantom Edition just to see that people who bought the standard edition on release day get features for free for compensation while you are left out in the cold. GG

Here we go again...
same, bought phantom edition, could not play during the launch, got the tokenes after a long time, missing the battlepass rn

Same issue, wait again

Yeah.. tokens received but battlepass locked.