Still no compensation despite recent update

So i’ve been reporting this issue since the announcement of compensation. Been emailing back and forth with your bot and then the occasional person that also just replies as a bot. Same response as always, those affected have been compensated. Problem for me here is that I have not been. And I could not Play on launch through the ea app. All I could do on launch day was to try and join a portal server where I was stuck in loading screen just to never be able to join and get kicked into menu again. Now one of the most annoying things to happen is that I get the e-mail from EA that says I would get the compensation now. Still nothing, even though for me now its just the fact I was promised this stuff. Im enjoying the game and having fun. But f**k me if the service from customer support is terrible. Not a single person trying to actually go Down to a human level and just help me. Its the same copy paste replies every **bleep** time. I bought phantom edition and im guessing im not gonna get the BP for season 2 either. What a premium to pay, to get no help in return. Im not a forum dweller in general so i also just this morning Saw they closed the official post on this issue.