Still no compensation despite recent update
EA_Leeuw you closed the other topics on this stating compensation was handed out for the EA app issues. Still nothing despite having those issues day one. This is honestly disgraceful on the behalf ...
Ideas
Leeuw, you closed the big thread for missing compensation during the outage. Here you wrote, and I cite:
"Any players who were unable to access any modes have already received the content as per the original post. We’ve now followed up by granting XP Tokens to players who were identified to be impacted in some modes"
So, you are openly saying that we we're impacted aswell, so where is the battle pass compensation? Your team clearly communicated:
"Anyone on the EA app who was impacted will receive 12 Hardware and 12 Career 60-Minute Boosters, ... In addition, we will also be granting impacted players full access to a seasonal Battle Pass". Also as seen on the picture below.
EA official statement on the EA app outage on launch day.
EA official statement on the EA app outage on launch day.
Here is a screengrab on X, where Vince Zampella clearly states, that ANYONE impacted should be compensated. For context: Zampella is currently leading the development of Battlefield.
Vince Zampella statement on compensation is given to anyone impacted.
So, it seems we are acknowledged to be impacted, but somehow we are now deemed to be only partially impacted? Even if we were "partially" impacted, it clearly is communicated by EA AND Zampella that ANYONE impacted should be compensated. What is this gaslightning?
Did some suit boss deem that handing out compensations would ruin their quarterly finance report? And did he forgot to take into account lost profit for people like us, who will not spend a penny due to clearly rug pulling and straight up being untrue to their fans?
In the UK we have the Consumer Rights Act 2015, with purchases related digital content legislation, companies must provide what was advertised or promised when a customer makes a purchase. If there is a failure to supply digital goods, rewards, or compensation as explicitly promised, this may constitute a breach of contract or unfair trading. This includes bonus digital items (Battle Passes, XP tokens) that were publicly promised as redress for outages or purchase bugs affecting UK customers.
In the original public apology it mentions those affected by the EA App glitch would get the battlepass as compensation, they cannot publicly make a promise then renege on it because it doesn't suit them, it actually a criminal offence...
Do you have an idea how to report this in the UK/EU? I know Canada and USA has the BBB (Better Business Bureau) which, from my knowledge, some people used and actually won the case, since it goes directly to EA and not just stops at their support.