This message covers my entire screen during gameplay in f1 24 and f1 25. If you cannot provide a solution you need to start providing refunds to those affected.
Ideas
The same thing happens here: sometimes I'm in the middle of a race and the screen goes completely blue with the message "communicating with online services". My friends sometimes can't even get into the lobby because it's stuck on "communicating with online services", even restarting the problem persists, making it impossible to play.