Ideas

9f1c84705b9dbbab's avatar
9f1c84705b9dbbab
New Spectator
4 months ago
Status:
New

Game keeps crashing

No matter what I do, the game keeps crashing in different scenarios, such as loading a race on Grand Prix mode, F1 World, F1 Time Trial (The loading screen appears, and after ten seconds, the game just closes with no error message). 

I tried also in Career mode, choosing my favorite driver, applying some configs for the season, and I could even watch the cinematic on the yatch, no lag, no crash. But when I am in the next menu, (Where we can check for messages, the Id stuff and so on) I just went to the mails section, and there it closed, which was strange.

Even my game crashes in the customization menu, both for my driver and my F1 World car. When it tries to load the icons of helmets, liveries and so on, it crashes. Also in the section of the Podium Pass for the same reason as before, trying to load the icons of those things it crashes.

I know that I don't have a good laptop, but what is strange, is that I am able to play in F2 Time Trial with no crash. I've played for some time in that mode, in every single track, both on day and night when it's available and the game runs perfectly in that mode, stable *FPS (I'm playing in low settings for my laptop) but I can play there with no problem. No lag, no stuttering, everything fine. So I think I should be able to play in the other modes.

This never happened to me before with other games, and I have played different heavy games with this laptop, and none of those crashed. 

I have my Nvidia drivers updated to the latest, I've tried updating windows, I've tried reinstalled the game, verifying files, also I've tried the solution of checking on Documents for the path tracing option in the hardware settings file and change it to false, but mine was already in false.

I don't know if someone else is having this problem, I don't know what else to do now, since it's the only game that I have this problem.

7 Comments

  • I have a similar issue. I can load up the time trial mode, and the game repeatedly crashes with no error. I know I am using a below spec PC and graphics card, but I want to know it is not that causing the problem.  I wish I knew how to examine log files to find out what the issue is.

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Hi there, just checking if you're still experiencing this issue. Let us know if you still need any help! 

  • xSwagzei's avatar
    xSwagzei
    New Spectator
    6 days ago

    I am other modes work, but when I go to play career mode, either MyTeam or MyDriver, it crashes when I go and load into a race. Cant make it past the loading screen

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    3 days ago

    xSwagzei​ could you please confirm the platform you're playing on and which troubleshooting steps you've tried so far?

  • pompeyeodney's avatar
    pompeyeodney
    Seasoned Novice
    3 days ago

    Yes I most certainly am. The game crashes about 4 times each time I launch it from Steam. I cannot seem to get any help from Steam and EA do not seem to want to help?

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    3 days ago

    Hey pompeyeodney​, are you getting any error message after the game crashes? Also, can you please let us know which troubleshooting steps you've tried so far?

  • pompeyeodney's avatar
    pompeyeodney
    Seasoned Novice
    2 days ago

    Not getting any error messages at all. I have made sure my PC has the latest graphics drivers and have also checked the integrity of my game files. It always seems to indicate that 3 files failed validation, though. Is that significant? My computer is totally up to date in all departments. I have run SFC /SCANNOW in an elevated command prompt, and all is fine.  Do you have any other suggestions for things I could check? Steam has just been updated, so I will test again now and report my findings.

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