I missing Gyökeres after pack opening . PS5

Hello EA Support,

I recently opened a pack in EA FC 26 Ultimate Team on PS5 and packed Viktor Gyökeres, but after that, the player disappeared. He is not showing up in my club, transfer list, or unassigned items.

Here are my account details and information you might need:

• Missing content: Viktor Gyökeres (Ultimate Team player card)
• Game mode: Ultimate Team
• EA Account email: [edit: email address removed]
• PSN ID: Syria6199
• Platform: PS5
• Date and time of loss: October 25, 2025
• Time zone: Deutschland 

I have already cleared the game cache, checked my club, transfer list, unassigned items, and even the web and companion apps, but the card is still missing.

Please check my account logs and help me recover the missing player or provide compensation.

Thank you very much for your help.