Cant remove member from ONLINE league

I run a online franchise league. Something happened to my friends Account and i guess it got deleted. And now for some reason this appears on one of the teams. We can't remove the user from the league. Everytime we click on this it comes up blank. 
No one can join as the saints as the game is telling us that they're taken. And also my friend cannot get access back to the deleted account. We even simmed the week to see if its just a glitch however the issue still remains and not sure what else to do.

Is it possible for EA to come and maybe remove the account??