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cyzwastaken's avatar
cyzwastaken
New Spectator
11 months ago
Status:
New

Connecting to EA Servers Crashes my Ethernet Connection (PC)

I recently bought Madden 25 and I am experiencing an issue that makes the game unplayable. Every time I open the game, everything works normally until it attempts to connect to EA servers, which crashes my ethernet driver and does not allow me to connect to the internet and I have to restart my PC to fix it. I've seen similar issues on other forums here: This one in regards to Roblox and I also tried basic EA Games crashing fixes but neither of these work. It has something to do with EA Games' interaction with the Intel Ethernet Controller (3) I225-V Driver, as it is completely disabled or crashes upon interaction with the game. Restarting this driver also sometimes fixed the internet connection issue but opening madden again crashes it again. I'd love some help with this problem!

1 Comment

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    11 months ago

    Check if downloading and installing any available ethernet driver update has an effect. 

    Additional troubleshooting:

    Run System File Checker to help ensure the integrity of your Windows System files: http://support.microsoft.com/kb/929833

    Perform a clean boot before starting: http://support.microsoft.com/kb/929135 or http://help.ea.com/en/article/how-to-clean-boot-your-pc/

    Thanks.

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