EA Play Pro Rewards Missing

I have been an active member of EA Play PRO for 3 months now... since 12/02/2024 to be exact I have picture proof if necessary... and I have been playing Madden 25 Ultimate team pretty much every day since then, actively. I have not received a single Madden 25 Monthly reward since playing this game, and actively paying for my membership. In fact I was unaware that I was even supposed to be receiving monthly rewards because I wasn't getting them! How sad is that.. anyway I have all the payment transactions and proof to back it up. I am missing December MUT monthly rewards, January MUT monthly rewards, and now February MUT Monthly rewards. I spoke to a service agent for around 35+ minutes just to be told he can't do anything, and to make a forum post.. so here I am making this post... along what looks to be a few other people who have had the same issue sadly enough.. EA just can't seem to get the Monthly Rewards out properly to some people it seems. I hope it gets resolved and I get what I am owed, as I have been a active loyal member for over 3 months now as I said. It's a bit frustrating to find out I have been missing out on packs that I was supposed to be getting, would've and could still be very helpful lol. I changed my username yesterday or two days ago so maybe that impacts why I didn't get this months rewards? but then again that doesn't explain why I didn't get any of the other two monthly packs... wish ea could actually help instead of directing me to a simple forum post... like that will somehow give my monthly packs i missed lol.