I can't play online H2H (with crossplay) and it keeps reseting my settings

Bought EA Play pass from Steam to play Madden 25 with my friends (they use Xbox & PS) from my PC and I can't play H2H or showdown mode 
It wont let me invite them and i also cant see their invites

not to mention everytime i close the game and come back on it keeps reseting my settings and ask which team is my favorite
I redownloaded madden and also emptied the cache is there any fix to this?