Ideas

OBJ4848's avatar
OBJ4848
Seasoned Newcomer
10 months ago
Status:
New

Losing connection on playstation

I stay losing ea connection in the middle of solos, franchise, online games and everything. My internet is wired Ethernet close to my internet box with enough room around it for connection. My internet speeds are great I just don’t know what to do can somebody help. I’m on PlayStation 5. I’ve deleted the game and reinstalled, I’ve opened the companion app and kept it open while I rebooted my game nothing works.

30 Comments

  • OBJ4848's avatar
    OBJ4848
    Seasoned Newcomer
    10 months ago

    EA_Aljoi just bought a new lan cable today and tried it out and it’s still ain’t working my connection speeds are crazy good my download speed and upload speed are both almost 1 GB. I don’t think there’s nothing wrong on my connection side.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    10 months ago

    Try setting your lineup to best overall. Also, see if removing chemistry from your players helps. This is as a test and helps narrow down what is causing this.

    Did you talk to your ISP?

  • OBJ4848's avatar
    OBJ4848
    Seasoned Newcomer
    10 months ago

    It can’t be my isp bc I went to my moms house and tried it and it’s doing the same thing and I went to my brothers house and it’s doing the same thing 

  • OBJ4848's avatar
    OBJ4848
    Seasoned Newcomer
    10 months ago

    This **bleep** really **bleep** I’ve been dealing with this for over a week now and ea support can’t help me or basically you can’t. It’s clearly something on yalls side bc my side is great

  • aaron165311's avatar
    aaron165311
    Seasoned Newcomer
    10 months ago

    Same issue weather I’m playing franchise move solo or just I could just be in the menu. The game would just freeze. I out of no where.

  • aaron165311's avatar
    aaron165311
    Seasoned Newcomer
    10 months ago

    Exactly I even turned the game to offline and it’s still doing it.

  • aaron165311's avatar
    aaron165311
    Seasoned Newcomer
    10 months ago

    It’s the game I turned mines offline game still freezing at this point it’s unplayable. 

  • OBJ4848's avatar
    OBJ4848
    Seasoned Newcomer
    10 months ago

    EA_Aljothe thing is I’ll lose ea connection and then when it sends me to the main menu I can connect right back onto the game and then maybe 5-10 minutes later it’ll disconnect me again and I’ll repeat these steps for about maybe an hour or so and then it’ll finally start working.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    10 months ago

    You said you tried at different locations. Are they both on a different ISP? Were you playing wired or wireless? Is the disconnect still happening in the middle of games?

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