Missing my 99 Travis hunter in madden 25 but got everything else and him in cfb

I’ve talked to 3 people now I’m glad that your worker Robin helped and understands how I feel and sent me here to get my problem out.

So I’ve pre ordered the mvp bundle specifically for the Travis hunter 99 and I bought it on April 18 and I got the 2 legends packs in madden and in college football I even got Travis hunter on cfb but not on madden im missing my madden token pack I’ve talked to 3 EA supporters none of them could fully help me and they send me to my retailer which is PlayStation bought it online I went to PlayStation support they told me they can’t due anything and that they don’t know why they would send me there being a problem with in game transition I have proof I bought it on April 28 and now I’m missing out on why I pre ordered the game I’ve very dissatisfied and disappointed in EA and want to speak with superiors due I want what I paid for and I don’t want to miss out due to the 29th being the last day I also have proof of when I bought it and my case number I want EA to please reach out and fix this problem please and thank you. Also have made sure the game is updated also deleted it and reinstalled it thank you EA and I hope you guys read and reach out to me to fix this problem I paid for.