Missing TJ WATT TOTY Upgrade Token After redeeming the Token Set

Okay so last night I redeemed the TJ WATT Token set and got the pack and opened it. After I opened it the token never went in my binder. I went to upgrade TJ watt but I can only do it 4 times so 3 tokens from sets and 1 from the welcome pack. However If you look at my account you can see that I can only redeem the TJ WATT TOTY Token set 5 more teams this means I can only get 9 tokens when you need 10. The EA Help people said they cannot help me and can't add items to my account. Are you guys able to give me another welcome pack as a make-right or up the set pack from 5 times repeatable to 6. or just give me the token I lost. It is not my fault that it went missing I just did the set and opened the pack and got the animation and poof token is gone and its not anywhere in my binder. I just really want to enjoy the game and be able to upgrade TJ WATT to the max like please help. Is anyone else having this issue please like or comment on this thread.  GAMERTAG IS VOID LED (space is intentional) I play xbox series x/s.