Product: Madden NFL 25
Platform: PlayStation 5
Please specify your platform model. Sony PlayStation 5
What is your gamertag/PSN ID? C-Ray_33
Date/time issue occurred March - April 2025
What type of issue do you have? Gameplay Rewards
Which mode has this happened in? All
Summarize your bug Premium Team Pass rewards - 13 Midfield Packs not provided
How often does the bug occur? 100%
Steps: How can we find the bug ourselves? Level up Team Pass, receive all rewards except for Midfield Packs
What happens when the bug occurs? Nothing, shows packs on the screen then disappears
What do you expect to see? Packs and make-rights should be provided immediately as this was another paid service that you did not deliver.
Everyone should be compensated for this frustration.