I bought the premium pass for season 8's team pass and when I had first purchased it. It said that I had gotten the reward because it was an instant reward. But when I went into my player card. It didn't show any of the new season's team pass rewards. Only the ones that I had gotten from the previous season's. And then a few hours later. I checked my player card and the new season's team pass rewards showed up but they were locked. And said that I need more XP to unlock them. Even though on the progress bar. It says that I've earned them. I also have one reward that shows up in the progress bar but when you go to edit your player card. It doesn't show up as locked or unlocked. It's just not there at all. I've never had this happen before and was told to report this issue.
Ideas
7 Comments
The one reward that I received appeared after being missing for me but now it's locked. I feel like I wasted my money buying the team pass for this season.
Me too. I was bugging out thinking it was only happening to my madden account. Hopefully they are able to get it resolved so we can get the rewards and xp earned.
Thank you for the reply that helps the piece of mind. I have uninstalled the game twice and everything. Not only are the rewards not unlocked or appearing, but my progression is also not being recorded as well keeping me stuck @ level 16 even though I have played 8 more games since.
Thank you so much. I hope you're able to fix the issue.
I'm glad that I'm not the only one having the same issue.
EA_KentCommunity Manager
Hello all,
I just wanted to drop in and let you know that we're currently looking into the reports of missing rewards from the Team Pass. As soon as we have any updates to share on this we'll let you know.
We appreciate you bearing with us while we're looking into it!
I recently purchased the season 8 premium pass yesterday as it released. I have the crown under my level to confirm it's purchased. However all the awards I earn from online H2H are still locked and it's saying premium pass required. Is this an issue currently being worked on?
