Ideas

timmyboy1231's avatar
timmyboy1231
New Spectator
6 months ago
Status:
New

Error when saving alternate jerseys in WOC

For the past week now, whenever I go to edit the alternate jerseys for my club, and I go to save the changes, it doesn’t save and gives the error code below. Other users on Reddit confirm the same issue. 

DFEFB006AB1C0954-0000000000009999-43CAF82FB583FDFB

3 Comments

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    6 months ago

    Hi there. This is an issue we've received other reports on. However, there are only a couple reports of this happening with alternate jerseys. Previously, it was occurring when editing any of the jerseys and the arena. Did this all of a sudden start happening when choosing a particular alternate jersey?

  • timmyboy1231's avatar
    timmyboy1231
    New Spectator
    6 months ago

    So I just did some testing and I can confirm it happens on my home and away as well. So it’s not just alternates as I originally thought. When I was playing around with colors on my logo, I thought I was onto something, that the amount of colors matter. You can see around 1:40, I add what looks to be the 6th color and then I get the error. After the video, I kept playing around and was able to change all 3 home logos to the same 4 colors, but when trying to add a 5th color on any of the 3 logos, I got the error. I do remember someone saying they tried making their jerseys a bunch of colors and got the same error. So maybe it’s the amount of colors is one of the issues. 

    https://youtu.be/YxNhjL6j0ng?si=3Oxuv2H0GUN-4EB8

     

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    6 months ago

    Thank you for this. I'll pass it on to the team. Appreciate it!

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