Ideas

england4628's avatar
england4628
New Spectator
29 days ago
Status:
New

HUT cards not appearing

Hi I have been playing through HUT challenges and winning cards but when I send to collection they're not there when I go to exchange. For instance I went through all of the supernatural challenges and I had won enough cards for Leon Draisaitl but they didn't show up until a few days after the challenge had ended. Also another 15 plus cards that I had sent to the collection from the card packs finally showed up. Can you fix this because now it just happened after going through the Off the charts challenges. Doesn't make HUT that fun if all the cards some how play hide and seek until there isn't any point of having them. Now I have a bunch of cards that are useless. 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager

    Hi there. When you search for these items, are you hitting Y/Triangle to search the whole collection or are you selecting a specific collection? In the past, if you went to the collection, they wouldn't show up. You had to change the filter when searching using Y/Triangle to find those event items.

      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager

        You'll need to open a case with an advisor so they can investigate the missing items. Please follow the instructions here to get in touch with one.

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