Ideas

klausboop's avatar
klausboop
New Rookie
20 days ago
Status:
New

Unable to preview goal horns from the store

When I am in the store and select a goal horn I am unable to preview it.  The menu tells me which button to press for preview, but pressing it does nothing.  This applies to any variety of a goal horn, whether it's a bass/mid/treble/flair component of a custom horn, or a complete horn like the guitar one.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager

    Hi there. I just tested this and it's working for me. Do you happen to have the volume turned down? Are you able to hear the previews if you go into the horn settings under Customize?

    • klausboop's avatar
      klausboop
      New Rookie

      That's a good call-out but that's definitely not it.  However just now when I went to grab a video I realized it's got to be related to a second issue that I hadn't reported yet: I get an error when I try to sync my common pro.

      I attached a video that shows when I first went in it worked fine (for the first time, it's never worked before).  Then I made a change to my character, got the sync error, went back to the store, and then the preview didn't work.

      I can attach the whole unedited video if you want, I wasn't sure of the upload limits.

      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager

        I'll pass this on for you. Can you send me a private message with your PSN ID?

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