Ideas

EvernoteD's avatar
EvernoteD
New Spectator
3 days ago

Lost al hearts after triggering 4th plant pot

After unlocking my 4th plant pot by watching an ad I lost all 3 of my daily hearts and they are still at 0 after restarting. This is now the second time in a row that this occurred. Please address this bug!

Build version: 28.0.21

Device OS: Android 

Server version: (prd)prd-28.0.1-9bd522b0

1 Comment

  • EvernoteD's avatar
    EvernoteD
    New Spectator
    3 days ago

    Adding more detail..

    • What device are you playing on?
    • Alldocube iPlay 50 Mini 
    • Are you connected to data or wifi?
    • WiFi 
    • When did you first notice this issue happening?
    • 4 days ago, it has now happened a second time. 
    • You mentioned it doesn't happen every time, is there anything extra you can add to help us reproduce this?
    • If the app isn’t closed in the background and you attempt to unlock the 4th pot without doing anything else first this seems to cause the loss of all hearts.

     

    Question for you: Can you reinstate the lost hearts?