~~Hello EA app players,~~

I have seen some reports where some games/DLC that were purchased are not showing up on the EA app. We are currently investigating why this is happening and I will post any updates that I have in this thread.

~~If you encountered the same issue, then please provide the following information:~~

Which game or DLC is missing:
Screenshot that shows the game/DLC available on Origin:
Screenshot that shows the game/DLC missing on the EA app:
Your region/country:
Where the game was purchased: (EA app, Origin or third party retailer)

~~The game or DLC appears as owned on Origin~~

~~On the EA app it says that you have to purchase the game or DLC~~

~~You don't have to purchase it again, we are looking into this and you can continue playing the game or DLC on Origin.~~

~~Keep in mind that there are other scenarios that are unrelated:~~

~~Game Unavailable~~
~~Clear cache, set an exception for the EA app in your AV/Firewall, disable VPN, run as administrator.~~
~~Game/DLC that hasn't been released on the EA app~~
~~Such as Battlefield Premium or Alice: Madness Returns, they could be added at a later date.~~
~~Unable to play the purchased game on both Origin and the EA app after the EA Play subscription expired~~
~~First try clearing the cache via App Recovery, if it doesn't work then contact our support team.~~
~~Steam games that can't be played on the EA app~~
~~For now you can only use Origin to play your EA games purchased though Steam.~~
~~Game unavailable in your region~~
~~This means that the game is unavailable in your region.~~
~~Games purchased through third party retailers not appearing in both Origin and the EA app~~
~~Depending on what this issue is, it might be better to create a new topic for this on the forums.~~

Ideas

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