Ideas

QuebecTech's avatar
QuebecTech
New Adventurer
4 days ago

Mission accomplished - Purchase a product box

Hello,

I'm a returning player from the beta, haven't played in a year or so. 

Not too far into the tutorial, you get 150 of the basic currency to buy a box. I am directed towards "The shop" in the section named "Product boxes". The tooltip says "Product boxes are collections of items. Check what's inside". The "Hedgemont" section is highlighted.

I press enter to see the list of boxes available for Hedgemont. The first box named "Staples" box that costs 150 has a padlock that says "LVL 1" on it, and i am unable to select/buy it to continue the tutorial. I am basically soft locked. 

It seems i should have received some XP to reach level 1, or the game does not see me as level 1 yet so i can't buy the box? 

Help would be appreciated.

Regards,

Simon

technical issues

5 Comments

  • MSpaceDev's avatar
    MSpaceDev
    New Spectator
    2 days ago

    I've just started playing the game for the first time, and I have the exact same issue!

    Game is stuck on "Purchase a Product Box", and the Hedgemont Staples box is locked behind a Level 1 padlock.

    I cannot progress the game any further, we are soft locked at the tutorial.

    Seems like a new bug since this was posted only 2 days ago 

  • QuebecTech's avatar
    QuebecTech
    New Adventurer
    1 day ago

    I have another bug. When i first launch the game. Javelin anticheat doesn't load automatically and I can't "get in". I Alt-F4 to quit, Javelin loads without me doing anything, I launch the game manually again and this time it works.

    I'm still stuck on Mission Accomplished/purchase a box however...

    Edit, If it wasn't clear, I'm on PC.

    PC specs MSI Z690-A DDR4, i7 13700KF, GPU is 3080 10G,  64GB 3600mhz.

     

  • colonelpeaches's avatar
    colonelpeaches
    Seasoned Veteran
    1 day ago

    Hey Quebec, I had something similar where it had to be quit after first launch for Javelin to fully load. What fixed that for me was reinstalling the anti-cheat software via the EA site, and now it works on a single launch. Here's the page that helps with that: 

    https://help.ea.com/en/articles/platforms/pc-ea-anticheat/

    Unfortunately, not sure about the softlock Hedgemont issue. The devs will need to look into that side. 

  • QuebecTech's avatar
    QuebecTech
    New Adventurer
    1 day ago

    thanks, i used the "repair" button. the program did it's repair routine but the same behavior happens. no big deal

    thanks for taking the time to reply ColonelPeaches!!

  • colonelpeaches's avatar
    colonelpeaches
    Seasoned Veteran
    1 day ago

    I had to uninstall it and do a reinstall of the anti-cheat. Repair for me didn't fix it either! Also make sure to restart your machine between. Hopefully, that will work.