Ideas

LLBleach's avatar
LLBleach
Seasoned Veteran
14 days ago

Unable to claim skate shop site rewards.

Today I tried to claim 2 rewards that I have on the online site. However every time I try to claim it, it gives me an error. I tried different browser and different devices, still the same thing.

"Unable to claim reward. There was an issue processing your request, but don’t sweat. Your reward is still available, so just try again. If you continue to have issues, contact support — we’re here to help."


I am aware that it says to contact support, I already tried through the live chat, the chat got randomly was closed after 10 minutes of me waiting for it to connect to somebody. And I couldn't figure out how to open it again... I tried to close the case and make a new one but now the button to chat is greyed out 😁

 

10 Comments

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    13 days ago

    Hey LLBleach​, I'm sorry to hear you're having trouble claiming your rewards. 

    As you've tried different browsers and devices, that's probably not a local issue. I'd recommend waiting 24 hours and trying again to see if that works, as this may be a temporary problem. 

    In case the problem persists, you can resume your case with Help EA here: 

    https://help.ea.com/en/help-my-cases/ 

  • M3ZDOGG's avatar
    M3ZDOGG
    Rising Spectator
    9 days ago

    I am also having this same problem I have a case open atm and it's supposed to be getting looked at. Apparently 

  • LLBleach's avatar
    LLBleach
    Seasoned Veteran
    9 days ago

    Oh wow really? Well that makes me feel better about it being fixed then. I thought it was only a me problem and I was getting nowhere 😂

  • M3ZDOGG's avatar
    M3ZDOGG
    Rising Spectator
    7 days ago

    Bro I literally opened the rewards store just now on my phone and claimed the rewards haha it must be fixed.. I suggest you check it out

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    7 days ago

    Hey M3ZDOGG​, I'm glad to hear you managed to claim them! 

    LLBleach​ Can you please check the page again and see if you're able to claim the rewards now?

  • LLBleach's avatar
    LLBleach
    Seasoned Veteran
    7 days ago

    It did work, well it says they are successfully claimed now. Didn't actually give me any reward. Honestly I just give up though at this point 😂
    Thanks for the heads up!

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    7 days ago

    Hey LLBleach​, did you try restarting the game after claiming the rewards? If yes, please let me know, and I will ask the team to investigate this further to see what we can do here. 

  • LLBleach's avatar
    LLBleach
    Seasoned Veteran
    7 days ago

    I had the game open at the time. SVB or tix amount didn't update on the game or site, didn't update after restarting either. It makes me wonder if maybe it gave me the rewards before when it was broken and I wasn't aware. I'm not entirely sure. But it definitely gave me none today when it fixed.

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    6 days ago

    Do you remember the date when you first tried to claim the rewards?

  • LLBleach's avatar
    LLBleach
    Seasoned Veteran
    5 days ago

    July 14. Some time around 19:00 BST.