Ideas

BAYLA_period's avatar
BAYLA_period
Seasoned Newcomer
4 months ago
Status:
Awaiting Additional Reports

Game freezes when interacting with the marketplace

I just downloaded the marketplace update on my PS5. When I click on the marketplace, the game freezes and I have to force quit the game. Also, when I click on “Claim your free gift” from the side men...
playstation
EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
4 months ago

Hi BAYLA_period​

If you load to the main menu of The Sims and wait for 1 full minute, then try opening Marketplace, does the error still appear for you? 

  • BAYLA_period's avatar
    BAYLA_period
    Seasoned Newcomer
    4 months ago

    Hello. & Yes. I still receive the same error after waiting for a minute before opening the marketplace. 

    • EA_Solaire's avatar
      EA_Solaire
      Icon for Community Manager rankCommunity Manager
      4 months ago

      BAYLA_period​ Could you make a separate bug report for the "Something went wrong" error you're seeing when you try to claim Country Kitchen? That way we can better track and report these issues. Thank you!