[INFO/GUIDE] How to uninstall the EA app and remove leftover files

If you're experiencing issues with the EA app—such as crashes or other functionality errors—a clean reinstall may help. Simply uninstalling the app through the Windows Apps & Features menu or dragging it to the Bin on macOS often leaves behind leftover files that can still cause problems.

This guide will walk you through alternative methods to ensure a clean slate when reinstalling the EA app.

Windows: Reinstalling the EA app Using Revo Uninstaller

Why Use Revo Uninstaller?
The default Windows uninstallation process often misses leftover files, which can cause persistent issues. Revo Uninstaller (the Free Version is good enough) fully removes programs and their associated files, ensuring a fresh installation.

Note: This is a third-party tool, not sponsored or endorsed by EA, but it's highly effective at removing all program data, including leftover files that the default Windows uninstallation process often misses. Use at your own risk.

Step 1: Download and Install Revo Uninstaller

1. Go to the Revo Uninstaller website and download the Free Version.
2. Run the installer and follow the on-screen instructions.

Step 2: Uninstall the EA app

1. Open Revo Uninstaller.
2. Find the EA app in the list of installed programs.
3. Click on it and then select Uninstall.
4. Revo will first run the program’s default uninstaller—let this process complete.

Step 3: Scan for Leftover Files

1. After uninstalling, Revo will prompt you to scan for leftover files—select Advanced Scan.
2. Once the scan is complete, Revo will display leftover registry entries. Click Select All → Delete.
3. Next, it will show any remaining files and folders. Click Select All → Delete again.
4. Restart your PC to ensure a clean removal.

Step 4: Reinstall the EA App

1. Visit the official EA app website.
2. Download and install the latest version of the EA app.
3. Launch the app, log in, and check if the issue is resolved.

This method ensures a fresh installation, reducing the chances of persistent issues.

macOS: Reinstalling the EA app

Why Do a Clean Uninstall?
Simply dragging the EA app to the Bin does not remove all its associated files. Leftover data in Library folders can cause issues when reinstalling.

Step 1: Uninstall the EA app

Option 1: Using Something Like 'AppCleaner' (Use at your own risk)

AppCleaner is a free third-party tool that fully removes applications and their leftover files.

Note: This is a third-party tool, not sponsored or endorsed by EA, but it's highly effective at removing all app-related files, which the default macOS uninstallation process often misses. Use at your own risk.

1. Download AppCleaner from freemacsoft.net/appcleaner.
2. Open AppCleaner and drag the EA app from the Applications folder into the AppCleaner window.
3. AppCleaner will scan for related files—click Remove to delete them.
4. Restart your Mac.

Option 2: Manual Uninstallation (If You Don’t Want to Use AppCleaner)

If you’d rather remove the EA app yourself, here’s how to do it step-by-step:

1. Delete the EA app

• Open Finder > Applications.
• Find the EA app and drag it to the Bin.

2. Remove Leftover Files

You’ll now need to check for leftover files in hidden system folders:

• In Finder, click Go in the top menu bar.
• Select Go to Folder....
• Copy and paste each of the following paths one at a time, then press Return to open the folder:
  • ~/Library/Application Support
  • ~/Library/Caches
  • ~/Library/LaunchAgents/
  • ~/Library/Preferences/
  • ~/Library/Logs
  • ~/Library/SavedApplicationState

• In each folder, look for anything with names like: EA app, EA App, EAapp, or EADesktop.
• Drag those files or folders to the Trash.

3. Final Cleanup

• Empty your Bin
• Restart your Mac to complete the removal

Step 2: Reinstall the EA app

1. Visit the official EA app website.
2. Download the latest macOS version of the EA app.
3. Open the .dmg file and drag the EA app into the Applications folder.
4. Launch the app, log in, and check if the issue is resolved.

This method ensures a completely fresh installation, removing any corrupted or leftover files that may cause issues.