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[INFO/GUIDE] How to uninstall the EA app and remove leftover files
If you're experiencing issues with the EA app—such as crashes or other functionality errors—a clean reinstall may help. Simply uninstalling the app through the Windows Apps & Features menu or dragging it to the Bin on macOS often leaves behind leftover files that can still cause problems. This guide will walk you through alternative methods to ensure a clean slate when reinstalling the EA app. Windows: Reinstalling the EA app Using Revo Uninstaller Why Use Revo Uninstaller? The default Windows uninstallation process often misses leftover files, which can cause persistent issues. Revo Uninstaller (the Free Version is good enough) fully removes programs and their associated files, ensuring a fresh installation. Note: This is a third-party tool, not sponsored or endorsed by EA, but it's highly effective at removing all program data, including leftover files that the default Windows uninstallation process often misses. Use at your own risk. Step 1: Download and Install Revo Uninstaller Go to the Revo Uninstaller website and download the Free Version. Run the installer and follow the on-screen instructions. Step 2: Uninstall the EA app Open Revo Uninstaller. Find the EA app in the list of installed programs. Click on it and then select Uninstall. Revo will first run the program’s default uninstaller—let this process complete. Step 3: Scan for Leftover Files After uninstalling, Revo will prompt you to scan for leftover files—select Advanced Scan. Once the scan is complete, Revo will display leftover registry entries. Click Select All → Delete. Next, it will show any remaining files and folders. Click Select All → Delete again. Restart your PC to ensure a clean removal. Step 4: Reinstall the EA App Visit the official EA app website. Download and install the latest version of the EA app. Launch the app, log in, and check if the issue is resolved. This method ensures a fresh installation, reducing the chances of persistent issues. macOS: Reinstalling the EA app Why Do a Clean Uninstall? Simply dragging the EA app to the Bin does not remove all its associated files. Leftover data in Library folders can cause issues when reinstalling. Step 1: Uninstall the EA app Option 1: Manual Uninstallation (If You Don’t Want to Use AppCleaner) If you’d rather remove the EA app yourself, here’s how to do it step-by-step: 1. Delete the EA app Open Finder > Applications. Find the EA app and drag it to the Bin (Trash). 2. Remove Leftover Files You’ll need to check for leftover files in hidden system folders: In Finder, click Go in the top menu bar. Select Go to Folder.... Copy and paste each of the following paths one at a time, pressing Return after each: ~/Library/Application Support ~/Library/Caches ~/Library/LaunchAgents/ ~/Library/Preferences/ ~/Library/Logs ~/Library/Saved Application State In each folder, look for files or folders with names like: EA app, EA App, EAapp, or EADesktop. Drag any related files or folders to the Trash. 3. Final Cleanup Empty your Bin (Trash). Restart your Mac to complete the removal. Option 2: Using Something Like 'AppCleaner' (‼️Use at your own risk‼️) AppCleaner is a free third-party tool that fully removes applications and their leftover files. Note: This is a third-party tool, not sponsored or endorsed by EA, but it's highly effective at removing all app-related files, which the default macOS uninstallation process often misses. ‼️Use at your own risk‼️. Download AppCleaner from freemacsoft.net/appcleaner. Open AppCleaner and drag the EA app from the Applications folder into the AppCleaner window. AppCleaner will scan for related files—click Remove to delete them. Restart your Mac. Step 2: Reinstall the EA app Visit the official EA app website. Download the latest macOS version of the EA app. Open the .dmg file and drag the EA app into the Applications folder. Launch the app, log in, and check if the issue is resolved. This method ensures a completely fresh installation, removing any corrupted or leftover files that may cause issues.[INFO/GUIDE] How to collect & share EA app logs, and add them to your post
You might be asked to collect and share EA app logs for a certain issue. Here's how to do it: How to collect and share the EA app for Windows logs Copy and paste this URL into the address bar of your Windows File Explorer window: %USERPROFILE%\AppData\Local\Electronic Arts\EA Desktop\Logs. Select/choose all files, and copy, and paste them into a folder on your desktop. Repeat this with files located in %ProgramData%\EA Desktop\Logs, ensuring separate folders for each set of files. Once completed, please generate a .zip file of the two folders and attach it to your post in the thread, along with the EA app Error Reporter ID(s) (if requested). What is a .zip file and how to create one on Windows A .zip file is a compressed file format that allows multiple files to be packaged together while reducing file size. Windows has built-in support for creating and extracting .zip files, so no additional software is required. How to create a .zip file on Windows Gather all the files you need into a single folder. Right-click the folder and select Send to > Compressed (zipped) folder. A new .zip file will be created in the same location as your original folder. Rename the .zip file if needed, then attach it to your post in the thread along with the EA app Error Reporter ID(s) (if requested). How to collect and share EA app logs on Mac Open Finder, click Go in the menu bar, and select Go to Folder. Copy and paste this path into the field and press Enter: ~/Library/Application Support/Electronic Arts/EA app/Logs Select all files inside the folder, then copy and paste them into a new folder on your desktop. Repeat the process for the files located in: /Library/Application Support/Electronic Arts/EA app/Logs (Make sure to place these in a separate folder.) Once both folders are ready, compress them into a .zip file by: Right-clicking the folder Selecting Compress "[folder name]" A .zip file will appear in the same location Attach the .zip file to your post in the thread along with the EA app Error Reporter ID(s) (if requested). Creating a .zip file on macOS Select the file(s) or folder(s) you want to compress. Right-click (or Control + Click) and choose Compress. A .zip file will be created in the same location as the original files. Rename the .zip file if needed, then attach it to your post. !!Important Note!! The forums ONLY SUPPORT .ZIP format for compressed file uploads. Other compressed file types, including .rar, are NOT supported. How to attach files to your post Click on "Spoiler" to reveal the info: For more information, please visit https://help.ea.com/help/ea/ea-app/run-ea-error-report.[INFO/GUIDE] Index - Troubleshooting the EA app
Welcome to the topic dedicated to troubleshooting the EA app. Discuss Technical Issues & Bugs for PC or Mac, give Feedback or chat about app Features on our boards. Welcome to our EA app Troubleshooting Guide! Inside, discover solutions for common issues with the EA app, including generating an EA app Error Reporter ID and accessing EA app logs. Let's navigate these challenges and optimize your EA app experience! Index Checking and manually updating your installed EA app version How to check the current version of your installed EA app for Windows How to (manually) update the EA app for Windows How to check the current version of your installed EA app for Mac How to update the EA app for Mac How to generate and share an EA app Error Reporter ID Generating an EA app Error Reporter ID on the EA app for Windows Generating an EA app Error Reporter ID on the EA app for Mac How to collect and share EA app logs How to collect and share the EA app for Windows logs What is a .zip file and how to create it on Windows How to collect and share EA app for Mac logs Creating a .zip file on macOS How to attach files to your post How to repair the EA app for Windows How to repair a game on the EA app How to clear the EA app cache (App Recovery) EA app App Recovery - Windows PC EA app App Recovery - macOS How to put the EA app in Offline Mode EA app Offline Mode - Windows PC EA app Offline Mode - macOS Common Reasons for the EA app Library Failing to Load How to uninstall the EA app and remove leftover files[INFO/GUIDE] Common Reasons for the EA app Library Failing to Load
We've seen a slight increase in issues reported regarding the functionality of the EA app, such as the library not loading correctly and certain features not working as expected. These issues seem to often be linked to the use of ad-blocking or DNS filtering tools like Pi-Hole or AdGuard, or VPNs with a strict DNS filter. Disabling these services may help alleviate these problems. Common symptoms experienced due to the use of such blocking services include, but is not limited to: Incomplete loading of the EA app library. Game tiles appearing greyed out. Download button missing. Friends list failing to load. Etc. If you're encountering any of these issues, consider disabling your ad-blocking or DNS filtering tools to see if it resolves the problem. Additionally, it has been discovered that whitelisting the domain "sdk.split.io" (without quotation marks) in the configs of your services should resolve the issue.1like0Comments[INFO/GUIDE]How to put the EA app in Offline Mode
If you want to use the EA app in Offline Mode to play your favourite games that support offline play, like The Sims 4, you can do so in just a few clicks: EA app Offline Mode - Windows PC Left-click on the hamburger menu in the top-left corner of the EA app. Left-click on 'Go offline'. Left-click on 'YES, I'M SURE'. The EA app will now restart, and you can launch a game that supports offline play. To return to Online Mode, follow the same steps; however, the 'Go offline' button will now say 'Go online'. Click on "Spoiler" to reveal images: EA app Offline Mode - macOS Open the app, click on the EA app menu (next to the Apple logo) in the top-left corner & left-click on 'Account'. Left-click on 'Go Offline'. Left-click on 'YES, I'M SURE'. The EA app will now restart, and you can launch a game that supports offline play. To return to Online Mode, follow the same steps; however, the 'Go Offline' button will now say 'Go Online'. Click on "Spoiler" to reveal images:[INFO/GUIDE] How to clear the EA app cache (App Recovery)
Should you encounter issues with downloading or updating your games, one solution is to clear your device's cache. Here are the steps to do so: EA app App Recovery - Windows PC Click on the hamburger menu in the top-left corner of the EA app. With your mouse, hover over 'Help'. Left-click on 'App Recovery'. Left-click on 'CLEAR CACHE'. The EA app will now clear its cache and restart. Click on "Spoiler" to reveal images: EA app App Recovery - macOS Open the app, click on the EA app menu (next to the Apple logo) in the top-left corner & left-click on 'Help'. Left-click on 'App Recovery'. Left-click on 'CLEAR CACHE'. You might be asked to allow permission for the clear cache process to run. Please enter your macOS local account username and your macOS local user account password. Not your EA account email address and password! If you forgot your user or account name on Mac, please click here for more info. The EA app will now clear its cache and restart. Click on "Spoiler" to reveal images:[INFO/GUIDE] How to repair a game on the EA app
The easiest way to repair your installation of a game on the EA app, is by following the steps below: Open the EA app and go to your Library. Left-click on the three dots on the game tile of the game you want to repair, followed by left-clicking on 'Repair'. In the bottom-left of the EA app, you can see the progress of the repair. Once the repair is completed, you can launch the game again. Click on "Spoiler" to reveal images:[INFO/GUIDE] How to repair the EA app for Windows
The easiest way to repair your installation of the EA app is by re-downloading the installation file from our website here. Once you've downloaded it, execute the file, click on the repair option, and follow the on-screen instructions. By doing this, you guarantee that your EA app is fully repaired and up-to-date with the most recent improvements and patches. Click "Yes" when this window appears:1like0Comments[INFO/GUIDE] Checking and manually updating your installed EA app version
By default, the EA app will automatically look for updates and install them when the app is open, or when you start/restart the app. However, in certain cases, there may be delays in receiving the latest EA app updates due to various factors. To check for available updates for the EA app on your device, please follow these steps: How to check the current version of your installed EA app for Windows To check your current installed version of the EA app for Windows, open the app, click on the hamburger menu (the three horizontal lines) in the top-left corner, select 'About', and check the App version. All the numbers before the second (2nd) dash (-) are the most important. Click on "Spoiler" to reveal the image: How to check the current version of your installed EA app for Mac To check your current installed version of the EA app for Mac, open the app, click on the EA app menu (next to the Apple logo) in the top-left corner, select 'About EA app', and check the App version. All the numbers before the second (2nd) dash (-) are the most important. Click on "Spoiler" to reveal the image: App version Click on "Spoiler" to reveal the image: How to (manually) update the EA app for Windows Click on "Spoiler" to reveal the info: How to update the EA app for Mac The EA app for Mac should automatically update itself in the days after the release of an update. However, you might need to reboot the app or perform an App Recovery to trigger the update.[INFO/GUIDE] How to generate and share an EA app Error Reporter ID
If you're having a problem with the EA app, game, or service, you might be asked to create and share an EA app Error Reporter ID. This ID helps the team investigate your issue. Here's how to do it: Generating an EA app Error Reporter ID on the EA app for Windows If you can open and log into the EA app for Windows (click on "Spoiler" to reveal the info): If you can't open or log into the EA app for Windows Click on "Spoiler" to reveal the info: Generating an EA app Error Reporter ID on the EA app for Mac If you can open and log into the EA app for Mac Click on "Spoiler" to reveal the info: If you can't open or log into the EA app for Mac Click on "Spoiler" to reveal the info: For more information, please visit https://help.ea.com/help/ea/ea-app/run-ea-error-report.
