account info

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Account ban
Is there anyway to go about getting my apex account unbanned since it wasn't my doing? My account was hacked and they just made it to where I could get back into it but I filled out an appeal and they are saying that it was correct. I'm not sure how I can be banned for something I didn't do or had no control over. I have all of the documentation of the account being hacked and everything.
Solved
summerscorpse
6 hours ago Place EA Community Discussion
19Views
0likes
2Comments
Account hacked - Email changed to frekonermail.com (FC 26 Steam)
My EA account was compromised and the primary email was changed to a frekonermail.com address. My EA ID is: 67ee67ee67ee67 My linked Steam account name is: Urba I just bought FC 26 on Steam yesterday. I have the full Steam receipt and transaction ID ready to prove ownership. I am locked behind the hacker's 2FA screen and need an EA Advisor to help me revert the email. Please help!
67ee67ee67ee67
6 hours ago Place EA Community Discussion
7Views
0likes
1Comment
Help - lost BOTH accounts and cant log ticket
I am trying to play NHL 26 with my son on PlayStation 5 I have had 2 EA account in my lifetime. <removed account background info> this is not my email and I do not have access to it, and it said the account was banned for violation of community standards. Clearly someone compromised my EA Account harris613. I could however still log into my EA Account OneJunker with my email and password. So, I contacted support via a ticket on my EA Account harris613 to get that one restored as it was tied to my PSN account. The agent verified that I created the EA Account harris613 and it was tied to PSN Account JunkerOne. I explained that when the account was banned, I didn’t have a console or anything and asked to have it unbanned. She then asked for the info for my second EA Account OneJunker. I said it was tied to an email login, and gave her the info. Next thing I know she switched the EA Account harris613’s email <removed details>, she did NOT unlink my PSN, and she put the fraudulent email on my OneJunker account. So now I can’t access EITHER (I cannot get the 2 factor code to a email that was made by the person who took my account). The EA Account harris613 remains banned because someone tried to take it over and is attached to my real email, and I cannot log into OneJunker because they put a fake email as the primary email address that cannot be accessed. I just want to play hockey with my son, this is nuts. Can anyone help me PLEASE??? I cannot even dispute anything with EA Account harris613 now, they sent me an email saying they were locking it for my security and that was weeks ago. I am fine to use this new EA Account if I can unlink my PSN from the old one. Please please help. Its the only way I can spend time with my son while he lives with his mother. [CM - Edited to remove account background details as these are public forums - please be cautious with the information shared here]
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yafqpf8cceno
11 hours ago Place EA Community Discussion
19Views
0likes
3Comments
Trying to delete my ea account
I have the same issue and the steps in the article do NOT get me to an "advisor". Why should the owner of an account have to go through an "advisor" in order to delete their account? [CM - Moved from an older thread]
vindicator-1wE
12 hours ago Place EA Community Discussion
12Views
0likes
1Comment
Help me relink my accounts
I wanna reconnect my xbox account to my original ea account because i didn't realize all the game data for apex was on the ea account and not the xbox account, i dont want to wait the 6 months to unlink and relink it to the original account, i thought i could hook it up to a new account to be able to play on steam not realizing the data was the original ea account and not the xbox account, Someone please help me [CM -Edited title for CAPS, clarity]
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854389574389753
12 hours ago Place EA Community Discussion
15Views
0likes
1Comment
Wrong EA account link
Hi EA, I recently spoke with an employee of yours as I didnt have access to the battlepass items from the battlepass I bought. the employee asked me to link my steam account (where I bought the game) to another EA account, which resulted in me locked out of my original account for 6 months.... So now im standing here having paid for your battlepass, and not able to access it, because an employee of yours did a mistake. I then get told that there is no way for me to either get a refund or compensation, which I feel is like a kick in the crotch. I feel like there must be a solution to this problem, as I litterally got GOT
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Matroll01
14 hours ago Place EA Community Discussion
11Views
0likes
1Comment
Hacked Account - Blocked by 'Issue not supported by advisors' loop on EA help
Hello, My primary EA account was compromised and the hacker changed my primary email address. I am completely locked out and my old email shows "account not found" when trying to reset password. I found the email of what my account email had been changed into in my spam folder which is not my doing. I am writing this from a secondary/temp account that i just created. I am trying to open a recovery ticket on help.ea.com, but every single path i take(clearing cache, trying to contact as guest, using another browser, or trying it on my phone) hits an automated blocker right after clicking the send code to verify button after clicking the contact advisor button. Then, i will get the "Issue not supported by advisors" message. I am completely stuck and have no way to contact a human agent or advisor to help me with my account recovery. Could a Community Manager please help me manually open a support case? Links to ea help wont work since im gonna be stuck again.
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Adzrie02
16 hours ago Place EA Community Discussion
25Views
0likes
3Comments
Ea server error
I have no problems in all other online modes, but I only get a server error when I enter clubs mode. Why is this happening? What's the problem? My internet speed is very good and I don't have any internet issues.
anil_gta_2000
1 day ago Place EA Community Discussion
4Views
0likes
0Comments
Ea sunucu hatası
diğer bütün çevrimiçi modlarda sorun yaşamıyorken sadece clubs moduna girdiğimde sunucu hatası veriyor bunu neden yapıyor sorun ne internetim hızı gayet iyi ve herhangi bir internet sorunum yok
anil_gta_2000
1 day ago Place EA Community Discussion
9Views
0likes
1Comment
Wrong email
A few years back I put the wrong email which is mailto:[edit: email address removed] but I meant to put mailto:[edit: email address removed] and all I wanted to do is put the second and the main one because I can't type the code for the 2fa cause I don't have that account no more plz help me
Solved
Goyp2
1 day ago Place EA Community Discussion
13Views
0likes
1Comment