Mahjong sanctuary stuck in task list!
Second time posting and I am desperate for help. Customer support refuses to do anything and I am missing out on completing challenges, losing gems by not having this issue resolved! I am having an issue loading Mahjong Sanctuary on Pogo. The game loads normally, and after I click Play, a screen appears after a couple of seconds that says a birds work is never done lets get back to the task list. At that point the game becomes stuck. I cannot interact with anything except the task list. When I click it, a message appears saying I still have area tasks to complete. A hummingbird appears with a blank non clickable square beside it, and I cannot exit this screen unless I return to the Pogo home page. I have tried all fixes suggested by EA Customer Support, but none worked. They advised me to post this issue in the forums where their experts can advise. I am 100% sure this is a pogo issue, not an issue on my end. My husband also has an account and has no trouble opening the game on his computer but if he logs in under my account it will not open. Thank you for any help you can giveBug Report: Ads appearing over the top of games blocking gameplay.
This is not isolated to one game. Every game I have tried today has had the same problem. Screenshots included. The ads appear to be breaking their frames. They are appearing over the top of the games and interfering with gameplay. Pogo Username: onejbird Device Type: Desktop PC OS Version: Windows 11 Version 25H2 (Build 26200.8655) Browsers Tested: Google Chrome Current Browser Version Number: Version 149.0.7827.115 (Official Build) (64-bit) DxDiag File Attached: No Error Messages or Exact Wording: None What Level is Freezing: None Troubleshooting Steps Completed: Cleared Edge browser cache and cookies Disabled all browser extensions Restarted computer Tried incognito modeMatching Moments Cover-up
When playing Matching moments, if we miss completing the challenge, the "Don't Leave Now!" screen pops up immediately prompting us to use points to continue. The problem is that the "Don't Leave Now!" screen covers the playing field in the blink of an eye, and doesn't allow us to evaluate whether spending the points to continue has any chance of succeeding. That "Don't Leave Now!" screen either needs to be translucent or give us the ability to move it out of the way so an evaluation of success before spending points is even possible! 9 times out of 10, I simply quit the game because I don't know if I have a chance of success or I'm just spending and losing my hard earned points!
