Account Stuck in Episode Loading Loop — Claire Hart: Secret in the Shadows
My account is stuck in a server-side loading loop in Claire Hart: Secret in the Shadows. Every time I click Play, the game fails before reaching the Case/Episode selection screen and displays the following error: "Uh-Oh! We had problems loading your episode. Please refresh your browser" (with a REFRESH button). Because the episode selection menu is inside the game client, I cannot manually select a different episode to bypass my corrupted save state. Please reset my active episode/save state on your end, or investigate the broken episode asset tied to my account. I have already ruled out all client-side, browser, and network issues: - Multiple Browsers & Modes: Tested in Google Chrome (standard and Incognito) and Microsoft Edge. - Cache & Cookies: Cleared all-time cached files and ensured third-party cookies are explicitly allowed for Pogo. - Graphics / Hardware: Confirmed WebGL and WebGPU are hardware-accelerated (chrome://gpu) with graphics acceleration enabled. - Software / Blockers: Running default Windows 11 with zero third-party ad blockers, extensions, VPNs, or third-party antivirus web shields. - Multiple Devices & Networks: Tested on a completely separate mobile device using cellular data (off home Wi-Fi) and received the exact same error, confirming the issue is tied directly to my account's server-side save state. - Other Games Work: Claire Hart Classic and other HTML5 Pogo games load and run normally on the same machine and account. Account Details: - Pogo Screen Name: shawnee895 - Platform: Windows 11 (Chrome / Edge) & Mobile (Cellular Data)Mahjong sanctuary stuck in task list!
Second time posting and I am desperate for help. Customer support refuses to do anything and I am missing out on completing challenges, losing gems by not having this issue resolved! I am having an issue loading Mahjong Sanctuary on Pogo. The game loads normally, and after I click Play, a screen appears after a couple of seconds that says a birds work is never done lets get back to the task list. At that point the game becomes stuck. I cannot interact with anything except the task list. When I click it, a message appears saying I still have area tasks to complete. A hummingbird appears with a blank non clickable square beside it, and I cannot exit this screen unless I return to the Pogo home page. I have tried all fixes suggested by EA Customer Support, but none worked. They advised me to post this issue in the forums where their experts can advise. I am 100% sure this is a pogo issue, not an issue on my end. My husband also has an account and has no trouble opening the game on his computer but if he logs in under my account it will not open. Thank you for any help you can giveTile Hero
I am having trouble winning Level 456 in Tile Hero, I have been stuck on this level for over a week and cannot win it no matter what I do. I AM NOT WILLING TO SPEND ANYTHING TO WIN IT . This game should at least regenerate helps at least daily to help us, like they do in all the other games. Another life does nothing if I can't get rid of tiles or match tiles in seven moves. A little help would be greatly appreciated and a change to how daily awards are given.Farm Merge Valley - several problems
1) Ever since I started playing, I've had a 'free gift' box sitting on my screen (and bouncing from time to time) that I can't open. I've tried clicking, left-clicking and double-clicking on it, and on the icon on the left hand side, but nothing happens. How do I open this? 2) I've twice been alerted that I've got another harvest upgrade placard, but the thing is nowhere to be found 3) Twice I've completed a page of stickers but when the alert pops up the 'Collect' button is missing and the page freezes so there is no way to get past the alert. If I close the browser and go into the game again, I've lost a lot of my progress so far, including the final sticker(s) that I'd just collected. This is using a Chromebook.Merge Academy: The LAG
I do appreciate that you've finally addressed the myriad of problems involving Merge, but would truly like to see this one taken care of. I have become utterly disenchanted with the game, which used to be one of my favorites and the sole cause is the extreme lag. Click, wait, click, wait, click, wait, wait, wait then wait some more. I would love to see the original functionality restored to this game. It used to be fun and fast, now it's a chore to play. I haven't even bothered with trying for the chests or anything else lately, because simply put, I don't have the time nor the patience to sit through hundreds of instances of the dreaded lag. I've played very little for the past few days and I suspect that anyone else experiencing this is very interested in playing more, either. Please fix your games POGO, not partly, not a band-aid, fix all of the issues. This site used to be fun, but that's lacking as of late.World Class Solitaire Badge
A few days ago I bought a game in World Class Solitiare that gave me 3 weeks to finish it and first of all it hasn't been 3 weeks and this is not the first time this has happened. So why is my game no longer there when it hasn't been finished? I thought this has happened before, but I watched this time and it's gone I paid for the game so I would like my money back and whatever is happening fixed.