removing games with no notification?
shutdown or not, you removed Anthem without notifying me. no compensation or credit for my purchase? with the heat surrounding games and digital ownership, you all thought this was the best time to pull this? won't buy another title through your app again.11Views0likes0CommentsWin 11 - EA App opening itself
Sometimes, when I'm doing something entirely unrelated, the app will decide to open itself for no reason. Even when I have SPECIFICALLY right-clicked on the icon in the Notification Area and told it to Exit. It'll just decide to open itself a few minutes later, over the top of whatever I'm doing. This isn't it launching on startup (it's not even in the "startup apps" section of Task Manager, and Run On Startup is disabled in the options), this isn't it auto-updating games (there are no updates available, that's why I launched it the first time, and then closed it) (and also "continue updates when the app is closed" is disabled), it doesn't seem to be updating the app itself (again, it was open less than an hour ago with no indication of updates). It's not caused by me opening Ubisoft or Xbox app, and them subsequently opening the EA App because they're linked. It's not caused by me opening a game I own on the EA App. I'm testing a possible solution of disabling "Install updates automatically" in the Application settings tab. I've heard a possible solution of disabling EABackgroundServices in msconfig, but I'd really rather avoid touching anything in there, if possible. But why on earth is it launching itself, in front of everything, without me touching the icon?53Views0likes1CommentEA lost my game and says I am SOL
I purchased Spore back in 2011 from Amazon. I entered the code in Origin and have played it off an on for years. fast forward to today, I download what is now the EA app (very disappointing) and Spore is no longer in my library. My addons for the game are still there but the base game is gone. I reach out to support who says there is nothing they can do and direct me to Amazon (LOL). I know it may seem crazy to try and recover a game that was 9 dollars 15 years ago but it is the principle. I purchased the game I should be able to play it permanently, a company shouldn't be able to purchase a company or migrate to a new launcher, lose a players game and tell them sorry, you are SOL. What realistically can I do in this situation to get the game back? I put the EA chat history down below for those that want to read it. Chat AAndrea joined • 12:23 PM Hello! Thank you for contacting us. An agent joined the chat and will assist you now. This chat will close automatically after 10 minutes of inactivity. You can restart it at any time, but you’ll be redirected to another advisor. Don’t worry, you won’t have to re-explain your issue. Hey Andrea, can you look at previous case history? Read • 12:24 PM Hi, there! Nice to meet you, and welcome to EA Help! Thanks so much for reaching out—I really appreciate you taking the time. My name is Andrea. I totally get how important this is for you, and I’m here to help every step of the way. A Please allow me a few minutes to check your previous case so I can pick up where you left off. Andrea • 12:24 PM thank you Read • 12:24 PM A Anyway, do you have the case number for that? Andrea • 12:24 PM 249118475 Read • 12:25 PM Thank you! I’m checking on it now. A I was able to check your previous interaction, and it seems you’re having an issue with your purchase regarding Spore, correct? You mentioned that you purchased the game through Amazon. May I kindly ask if you can provide proof of purchase for this? Andrea • 12:30 PM I can provide an email from 2014, which was provided in the first case but in that case the chat representative asked for a code I found that code EPW6-NJDJ-****-****-**** Read • 12:31 PM Got it! One moment, please. A To confirm, you’re missing the base game, correct? Andrea • 12:34 PM yes, my add ons are still there only the base game disappeared Read • 12:35 PM A Thank you! I’ve also shared this with my team so we can further check it on our end. Please bear with us. Andrea • 12:37 PM okay thank you Read • 12:39 PM A You're very much welcome! How's your day going so far, anyway? Andrea • 12:39 PM it is good so far Read • 12:41 PM A That’s good to know. I just need a few more minutes to check your case, and I’ll let you know once we have an update. Andrea • 12:41 PM okay take your time, thank you Read • 12:42 PM A I appreciate your patience while I check this for you. For this case, since the game was purchased through Amazon, you’ll need to reach out to the retailer directly, as we’re unable to provide or grant the content on the account from our end. Andrea • 12:44 PM this is a game that was purchased back in 2011 the game was in my library before it migrated to from origin to EA can you guys not see the account the code was tied to? its literally hosted on your platform amazon has no insight into your platform Read • 12:45 PM A I understand that, however since the purchase was made through Amazon, we need to refer your case back to them for further assistance. As much as I would like to help you further, I hope you understand that we have specific processes and policies we must follow, and we’re only able to assist with certain actions on our end. For this reason, the retailer will be in the best position to review and resolve your purchase concern. Andrea • 12:45 PM the issue isn't with the purchase, it is with your team losing the game when you took over origin Read • 12:47 PM A I hope you can see how sincere I’ve been in trying to help you through this process. Please know this isn’t the kind of experience we want you to have. However, since the purchase was made through Amazon, we follow a specific process for cases like this and will need to direct you to contact the merchant for further assistance. I sincerely apologize for the trouble this has caused. Andrea • 12:49 PM what is Amazon going to do? they don't have the access to restore games that were in my launcher? it makes absolutely no sense your team is passing the buck because you don't want to deal with the issue you created can I escalate to a manager? Read • 12:52 PM A I'm sorry but there isn’t an option to escalate your case further, as we need to follow our internal process for this type of concern. As mentioned earlier, this case will need to be referred to Amazon, as they are the merchant where the game was purchased. Since the issue is related to your game purchase, it would be best to contact the retailer directly for further assistance. Andrea • 12:54 PM the issue is not related to my purchase the issue is the game code has already been applied to this origina ccount that is now EA the issue is on your side not amazon Read • 12:55 PM A I believe I’ve provided all the information needed to support you with this case, and as much as I’d love to help you further, we’ve gone through every possible step, and unfortunately, the outcome remains the same. Please know this isn’t the kind of experience we want you to have. I hope you enjoy the rest of your day, and thank you for reaching out to EA Help. If you ever need support again, we’ll be here for you. This is your advisor, Andrea. Take care! Andrea • 12:55 PM APSubmit Feedback help.ea.com Automated Process • 12:55 PM AAndrea left • 12:55 PM Agent ended the chat at 12:55 PM HomeSolved69Views0likes1CommentError EC:2o4 for The Sims 4.
Release a new build of the EA App that removes this specific, unnecessary, and coercive "Error," and lets us play on precisely the version of The Sims 4 we wish. For me, that's game version 1119. How many times must we "ask nicely." Thankfully, there's Paralives now.58Views0likes1CommentMain Menu Background Updates in Off-Line Mode??
I am a bit concerned that EA/MAXIS infiltrates my personal computing system without my express consent. To Start: A) ALL Update settings are set to OFF in the EA App. B) The EA App is set to Off-Line mode. 1 - Why was the EA app closed? 2 - Who closed the EA App? 3- How is a global change made to a non-updated game? On Monday, May 11, 2026, I was in off-line mode. On the Main Menu page, the background was that original blue swirly thing. I was playing one of my saves and was actually in her house. I left my computer on and the game open. The gameplay for the household was paused. I did not put my computer to sleep. The Sims 4 Update was Tuesday, May 12, 2026. I did not use my computer on Tuesday, May 12, 2026. Nothing should have changed on my computer. Today is Wednesday, May 13, 2026. I went to my computer and it was in sleep mode. I did not put my computer to sleep. My computer security check is on. Much to my annoyance, the EA App was closed. (This is not the first time. I've been paying more attention.) Upon logging back into the app, I immediately went back to off-line mode. At first the game would not open. I had to log out and back in again and went back to off-line mode again. This time the game opened and much to my surprise the main menu background is the Bridgerton Ballroom. How did the main menu background change to the Bridgerton Ballroom if I am playing off-line and have not updated my game? How is the code changed and applied to my computer if I have done everything to keep that from happening? This is only possible because EA/MAXIS must be accessing my computer and making changes at will. Which would then explain why the only thing closed was the EA App. I last updated my game on April 30, 2026, My current game version is PC: 1.123.85.1020, which it should be as I have no intention to update for the next few weeks. As stated, my game is in off-line mode and all updates are turned off in the EA App settings. Before using the EA App, I NEVER had this type of intrusion into my computer. I could leave my computer on for weeks and it would not shut down nor close programs I left open. My concern is none of the other software I use has ever closed my computer and forced anything without me initiating it. I am now a bit concerned and actually afraid EA/MAXIS may be doing other things to my computer without my consent. Any explanation, as it relates to the above thereto, would be greatly appreciated.66Views0likes1Comment