Stop Herassing US with EA subscription
Really, what it says in the title! I know about it, we all KNOW about IT. If we wanted to sign up for it we would. I dont need a pop up all the time in the middle of my screen to keep reminding me about it. If anything it will make myself and many others never considering getting an EA subscription just on the basic fact that you all insisted on shoving it in our faces.Solved45Views0likes3CommentsEA lost my game and says I am SOL
I purchased Spore back in 2011 from Amazon. I entered the code in Origin and have played it off an on for years. fast forward to today, I download what is now the EA app (very disappointing) and Spore is no longer in my library. My addons for the game are still there but the base game is gone. I reach out to support who says there is nothing they can do and direct me to Amazon (LOL). I know it may seem crazy to try and recover a game that was 9 dollars 15 years ago but it is the principle. I purchased the game I should be able to play it permanently, a company shouldn't be able to purchase a company or migrate to a new launcher, lose a players game and tell them sorry, you are SOL. What realistically can I do in this situation to get the game back? I put the EA chat history down below for those that want to read it. Chat AAndrea joined • 12:23 PM Hello! Thank you for contacting us. An agent joined the chat and will assist you now. This chat will close automatically after 10 minutes of inactivity. You can restart it at any time, but you’ll be redirected to another advisor. Don’t worry, you won’t have to re-explain your issue. Hey Andrea, can you look at previous case history? Read • 12:24 PM Hi, there! Nice to meet you, and welcome to EA Help! Thanks so much for reaching out—I really appreciate you taking the time. My name is Andrea. I totally get how important this is for you, and I’m here to help every step of the way. A Please allow me a few minutes to check your previous case so I can pick up where you left off. Andrea • 12:24 PM thank you Read • 12:24 PM A Anyway, do you have the case number for that? Andrea • 12:24 PM 249118475 Read • 12:25 PM Thank you! I’m checking on it now. A I was able to check your previous interaction, and it seems you’re having an issue with your purchase regarding Spore, correct? You mentioned that you purchased the game through Amazon. May I kindly ask if you can provide proof of purchase for this? Andrea • 12:30 PM I can provide an email from 2014, which was provided in the first case but in that case the chat representative asked for a code I found that code EPW6-NJDJ-****-****-**** Read • 12:31 PM Got it! One moment, please. A To confirm, you’re missing the base game, correct? Andrea • 12:34 PM yes, my add ons are still there only the base game disappeared Read • 12:35 PM A Thank you! I’ve also shared this with my team so we can further check it on our end. Please bear with us. Andrea • 12:37 PM okay thank you Read • 12:39 PM A You're very much welcome! How's your day going so far, anyway? Andrea • 12:39 PM it is good so far Read • 12:41 PM A That’s good to know. I just need a few more minutes to check your case, and I’ll let you know once we have an update. Andrea • 12:41 PM okay take your time, thank you Read • 12:42 PM A I appreciate your patience while I check this for you. For this case, since the game was purchased through Amazon, you’ll need to reach out to the retailer directly, as we’re unable to provide or grant the content on the account from our end. Andrea • 12:44 PM this is a game that was purchased back in 2011 the game was in my library before it migrated to from origin to EA can you guys not see the account the code was tied to? its literally hosted on your platform amazon has no insight into your platform Read • 12:45 PM A I understand that, however since the purchase was made through Amazon, we need to refer your case back to them for further assistance. As much as I would like to help you further, I hope you understand that we have specific processes and policies we must follow, and we’re only able to assist with certain actions on our end. For this reason, the retailer will be in the best position to review and resolve your purchase concern. Andrea • 12:45 PM the issue isn't with the purchase, it is with your team losing the game when you took over origin Read • 12:47 PM A I hope you can see how sincere I’ve been in trying to help you through this process. Please know this isn’t the kind of experience we want you to have. However, since the purchase was made through Amazon, we follow a specific process for cases like this and will need to direct you to contact the merchant for further assistance. I sincerely apologize for the trouble this has caused. Andrea • 12:49 PM what is Amazon going to do? they don't have the access to restore games that were in my launcher? it makes absolutely no sense your team is passing the buck because you don't want to deal with the issue you created can I escalate to a manager? Read • 12:52 PM A I'm sorry but there isn’t an option to escalate your case further, as we need to follow our internal process for this type of concern. As mentioned earlier, this case will need to be referred to Amazon, as they are the merchant where the game was purchased. Since the issue is related to your game purchase, it would be best to contact the retailer directly for further assistance. Andrea • 12:54 PM the issue is not related to my purchase the issue is the game code has already been applied to this origina ccount that is now EA the issue is on your side not amazon Read • 12:55 PM A I believe I’ve provided all the information needed to support you with this case, and as much as I’d love to help you further, we’ve gone through every possible step, and unfortunately, the outcome remains the same. Please know this isn’t the kind of experience we want you to have. I hope you enjoy the rest of your day, and thank you for reaching out to EA Help. If you ever need support again, we’ll be here for you. This is your advisor, Andrea. Take care! Andrea • 12:55 PM APSubmit Feedback help.ea.com Automated Process • 12:55 PM AAndrea left • 12:55 PM Agent ended the chat at 12:55 PM HomeSolved41Views0likes1CommentEA Play subscription notification CONSTANTLY popping up.
I am at a complete loss as to what to do. Every single time I open the EA app I get a pop up that says my subscription to EA Play has expired and that I need to renew it. I only had EA Play for one month over 10 years ago! I've turned off all notifications within the app, turned off the in-game overlay, cleared the cache, uninstalled and reinstalled the app, cleared the cache again, and it STILL comes up every single f---- time I open the app and I am SICK of it. Every suggestion that comes up in google doesn't work.43Views0likes0CommentsUnable to launch game due to "not owning the game"
I've been working with the support to try and resolve this, but they directed me to the forums. I can't launch my Red Alert 3 from my library. I bought the game back when it came out on CD-Rom and added it on Origin as was required. After the update to the EA-app (and I think the launch of the C&C remastered collection). The game no longer is able to download as I get an error messages stating: Which is silly as I'm looking at the CD-Rom lying in front of me. The game doesn't have its own gamehub and the only option under the three dots is to download it, which gives this error. Having down the usual gamut of uninstalling, repairing, cache clearing, restarting etc. The service team couldn't help me further and directed me to post over here. Is there anyone who can help me out?419Views3likes11CommentsUnable to load Inbox via EA Connect while in game
I have been using Origin , back in 2017, until EA App now and never faced any issues in inbox or quick messages Past the 3 Months I have this issue where everytime i try to send a Quick Message I get an error saying COULD NOT SEND MESASGE. TRY AGAIN LATER. And when I switch to Inbox it shows an error as shown in the screenshot Any solution?66Views0likes1CommentScrew your "EA App Needs To Restart" while playing
Seriously, what MONKEYS work on design and coding of this thing? If I started EA App that's because I want to PLAY A GAME. If I am playing a game I DON'T WANT TO STOP JUST SO YOUR APP CAN RESTART. If you need to check for updates DO IT BEFORE OPENING IT AND UPDATE IT BEFORE LAUNCH LIKE STEAM DOES FOR AT LEAST A DECADE. SHEESH.26Views1like0Comments