Main Menu Background Updates in Off-Line Mode??
I am a bit concerned that EA/MAXIS infiltrates my personal computing system without my express consent. To Start: A) ALL Update settings are set to OFF in the EA App. B) The EA App is set to Off-Line mode. 1 - Why was the EA app closed? 2 - Who closed the EA App? 3- How is a global change made to a non-updated game? On Monday, May 11, 2026, I was in off-line mode. On the Main Menu page, the background was that original blue swirly thing. I was playing one of my saves and was actually in her house. I left my computer on and the game open. The gameplay for the household was paused. I did not put my computer to sleep. The Sims 4 Update was Tuesday, May 12, 2026. I did not use my computer on Tuesday, May 12, 2026. Nothing should have changed on my computer. Today is Wednesday, May 13, 2026. I went to my computer and it was in sleep mode. I did not put my computer to sleep. My computer security check is on. Much to my annoyance, the EA App was closed. (This is not the first time. I've been paying more attention.) Upon logging back into the app, I immediately went back to off-line mode. At first the game would not open. I had to log out and back in again and went back to off-line mode again. This time the game opened and much to my surprise the main menu background is the Bridgerton Ballroom. How did the main menu background change to the Bridgerton Ballroom if I am playing off-line and have not updated my game? How is the code changed and applied to my computer if I have done everything to keep that from happening? This is only possible because EA/MAXIS must be accessing my computer and making changes at will. Which would then explain why the only thing closed was the EA App. I last updated my game on April 30, 2026, My current game version is PC: 1.123.85.1020, which it should be as I have no intention to update for the next few weeks. As stated, my game is in off-line mode and all updates are turned off in the EA App settings. Before using the EA App, I NEVER had this type of intrusion into my computer. I could leave my computer on for weeks and it would not shut down nor close programs I left open. My concern is none of the other software I use has ever closed my computer and forced anything without me initiating it. I am now a bit concerned and actually afraid EA/MAXIS may be doing other things to my computer without my consent. Any explanation, as it relates to the above thereto, would be greatly appreciated.
Exception Breakpoint
Hello, I'm currently encountering a mild issue: every time I shut down my PC after playing The Sims 4, a pop-up window appears telling me that an exception breakpoint has been reached. The title of the window indicates it is being prompted by EADesktop, which is found in the EA app files, not The Sims game files, so I am assuming it's a problem with that application. I'm not sure I can get a screenshot of the error message, since it's interrupting the shutdown process when it occurs, but I will attach a DxDiag.txt file below. The error code I'm getting is 0x80000003 (which seems to be the common code for this error) and it occurs at location 0x00007FFC0292D8E1 (or, at least, it did the time that I wrote down the details). I have since uninstalled and reinstalled both the EA app and The Sims 4 at least twice each, and I continue to encounter the issue, but I haven't checked if the error location is the same. It doesn't affect anything once the "OK" button or the "X" is pressed as far as I can tell, but it is an at first alarming and then annoying interruption to the normal shutdown process. In terms of troubleshooting, I've done the following: Repair files for EA application + The Sims 4 files, shutdown: issue persists; Disable run on startup for EA application, end EA tasks in Task Manager, use PC for light tasks (Firefox ~15 minutes) without using EA app or The Sims 4, shutdown: no issue encountered; Boot up PC, use for light gaming (Civ V for ~1 hour), shutdown: no issue encountered; Boot up PC, play The Sims 4 as normal, then shutdown: issue persists. Uninstall EA application + The Sims 4, check shutdown + restart quality without EA app installed: no issue encountered; Reinstall EA application + The Sims 4, shutdown + restart with EA app installed, without using EA app or The Sims 4: no issue encountered; Play as normal, then shutdown: issue persists; Boot up PC, check remaining storage and memory: looks okay to me, but I'm no expert. Refer to the attached DxDiag.txt file to make an independent judgement. Run mdsched + restart to check for memory leaks: no problems detected; Open the Sims 4, close the application, check Task Manager and end EA background processes, then shut down: no issue encountered. My current conclusion: Issue is related to the EA application and only the EA application, which is engaged on some level every time The Sims 4 runs. Because the EA application continues to run in the background/system tray even after closing the window, its background processes continue running until ended directly in Task Manager (which does not produce an error code) or indirectly by the shutdown process, which is where the pop-up occurs. Best guess: even the clean, new-in-box EA application background processes currently include a fragment of code with a debugging breakpoint that triggers when the program is "unexpectedly interrupted", producing a pop-up window which only allows the user to terminate the program, which, incidentally, is what the shutdown process is already doing, and what most users expect the "X" on the application window to have already done. Other, related advice I've seen but haven't tried: Run chkdsk as administrator to find and repair potential hard drive issues; Check for driver updates. Some kind of registry change to prevent EA from running in the background after being closed out? Though I have technically been able to locate the problem and a workaround, I would love to find a solution that doesn't require me to open Task Manager after every session of the Sims, so if you have any thoughts, please advise. This post has been written without the use of AI, and I would prefer not to be given answers produced by genAI. Thanks!I got double charged. Help me
I was charged twice. Please refund one of them. Please process this quickly. I kept trying. to get a refund. But the refund selection window doesn't appear. My order number is 1008381916801. The game won't even launch, so please fix this. I've spent 88,000 won but I can't play the game right now.
Unable to load Inbox via EA Connect while in game
I have been using Origin , back in 2017, until EA App now and never faced any issues in inbox or quick messages Past the 3 Months I have this issue where everytime i try to send a Quick Message I get an error saying COULD NOT SEND MESASGE. TRY AGAIN LATER. And when I switch to Inbox it shows an error as shown in the screenshot Any solution?
