(PS5) – Reference #249697177
Hello, I am experiencing an account-specific issue with EA SPORTS FC 26 Ultimate Team on PlayStation 5. Today I successfully entered Ultimate Team and started claiming my match rewards. I claimed the first reward successfully. While claiming the second reward, the game froze completely. Since then, I have been unable to access Ultimate Team. Current symptoms: Ultimate Team gets stuck on the loading screen. Sometimes I receive a message saying I need to be connected to PlayStation Network and EA servers, even though I am connected. The FC Companion App sometimes reports that another session is active or it will not let me log in. Kick Off and Career Mode work normally. Troubleshooting completed: Restarted PS5 multiple times. Restarted router. Rebuilt PS5 database in Safe Mode. Changed EA account password. Tested internet connection successfully. Contacted EA Support via Live Chat. EA Support checked my account and advised me to post here. Support Reference Number: 249697177 Could an EA Community Manager please investigate my Ultimate Team profile or account synchronization? The issue started immediately after claiming my match rewards. thank you
Petition to Add Jorge “Mágico” González to EA SPORTS FC 27
Dear EA SPORTS FC Team, I would like to respectfully request the inclusion of Jorge “Mágico” González in EA SPORTS FC 27 as either a Hero or an Icon. Mágico González is widely regarded as the greatest football player in the history of El Salvador and one of the most talented players ever produced by Central America. His extraordinary dribbling ability, creativity, vision, and flair made him a legend of the game. Some of his achievements and legacy include: Represented El Salvador at the 1982 FIFA World Cup. Became the most iconic player in the history of Cádiz CF. Known for his exceptional dribbling, technique, and creativity. Considered by many fans and former players as one of the most naturally gifted footballers of his generation. Remains a football legend in both El Salvador and Spain. Inspired generations of players and fans throughout Central America. EA SPORTS FC celebrates football legends from many countries and leagues around the world. Including Mágico González would give representation to El Salvador and Central American football within Ultimate Team. A possible card could feature: Position: CAM / RW Overall Rating: 89 Pace: 88 Shooting: 84 Passing: 89 Dribbling: 93 Defending: 45 Physical: 72 5-Star Skill Moves Millions of Salvadoran, Central American, and Cádiz supporters would be proud to see Mágico González represented in EA SPORTS FC. Mágico González would not only represent El Salvador, but also millions of Central American football fans who wish to see their region represented in EA SPORTS FC. Thank you for your time and consideration. Sincerely, Ariel Guzman EA SPORTS FC player and football fan
Pack opening luck
I got less then 10 walk outs ie cards lower then 86 rated from 25 packs 84x2 and 11 packs 77x5 and 10 1of3 pick while every match I play I must face at least 1 97 rated card from the current promo why are you discouraging me from playing the game most of the cards in my best 11 are evolution my GK and the whole defense and midfield and I’m using a striker value of 50k on the market are you feeling good at EA I didn’t mention the unfair matchmaking and terrible gameplay and the out of logic animations or the delay in game response please 🙏 help, it’s World Cup and football hype is at its most, it’s time to give me at least those last days of the game to enjoy instead of frustration and disappointment also why is the game much better on pc, if I turn off cross play I don’t get matches and I turn it on facing pc is a nightmare EA_EduEA_Hux @ea_help
Mass False Bans for “Balance Transfer” on PC
Throwback to 24.12.25, when EA’s automated detection system flagged thousands of PlayStation accounts for “balance transfer.” After 8–10 hours, they fixed the issue and unbanned everyone with a single click. Everyone thought the problem was resolved, the Wildcards promo continued, and the money kept flowing. Now, three weeks later, guess what’s happening on PC? Exactly the same thing that happened on Christmas Eve. Multiple accounts in my community have been banned over the span of just two days. Casual players, traders — you name it. I even tested the issue myself by hopping onto unused accounts, trading a few cards, and playing a couple of Rivals games. And guess what? After about 10 hours of normal gameplay, I got banned for literally no reason. We didn’t sell coins. Most of us didn’t use any external web app add-ons or bots. Just regular Weekend League gameplay with some trading on the side to improve our teams — literally using the in-game market as intended. My friends and I did some research to figure out what might have caused this. We reviewed the cards we bought and sold, as well as our profits and losses. Across all 14 accounts, there was exactly one common card purchased on every single account: Ibanez Winter Wildcard. The point of this post is to make this issue public and hopefully get it noticed by someone at EA. Many people have lost their time, money, and nerves. EA Help’s policy is based almost entirely on automated responses, so when you try to appeal a ban, you’re stuck resending the same message only to get rejected by a bot 24 hours later. It’s incredibly frustrating. I've already made a post on Reddit and X both got quite a big attention, but still no action by EA. So please, if you’re in the same situation, upvote this post. Feel free to comment about your experience with EA Help, and if you managed to get unbanned, let us know how you did it. Fellow EA FC 26 players — cheers.
Missing Davies Packs for Pre-Order
Hi, I recently saw people pre-ordered the game got a new reward in-game and it is the one that opens Knockout Alphonso Davies. I pre-ordered the game but I do not have that pack awarded to me. I have logged into UT and played matches in the last couple days and the pack is not there. Anyone have the same issue here?