ToS Appeal Still Pending After 20 Days – Unable to Reach EA Help Advisor
Hello, I'm hoping an EA Community Manager can provide some guidance because I have been unable to get any meaningful update through EA Help. My EA SPORTS FC account received a permanent online-access sanction for alleged cheating on August 14, 2026. I appealed the sanction and my appeal has now been pending for approximately 20 days. EA Penalty History still shows “Your appeal is pending.” I have never used cheats, bots, modified software, automation, unauthorized third-party tools, farming, win-trading, or had another person play matches on my behalf. I have used this EA account since 2013, which is why receiving a permanent sanction covering past, current and future EA SPORTS FC titles has been extremely concerning. I have already spoken with EA Help advisors on previous occasions. They confirmed that my dispute is active and being reviewed by the Terms of Service team. I was initially told that I could expect a response within around 10 days, although it could sometimes take longer, and I was specifically advised not to submit another appeal or create duplicate disputes because that could delay the existing review. It has now been 22 days since the sanction and around 20 days since my properly submitted appeal, and I have received no decision or communication from the Terms of Service team. Today I have also spent a significant amount of time trying to contact EA Help simply to ask for an update, but the automated assistant repeatedly ends the interaction before I can reach a human advisor. I am NOT asking the forum to overturn the sanction or make the ToS decision. I understand that Community Managers may not have that authority. What I am asking is whether someone can please confirm what I should do when a ToS appeal has remained pending this long, and whether there is any appropriate way to have the delay checked or escalated without creating another appeal and potentially delaying the existing one. This has become particularly frustrating because I have now lost more than three weeks of access to FC 26, including time-limited content, while waiting without any information about the review. I would greatly appreciate any guidance from an EA Community Manager. Thank you.
Cross-region teammates/friends in lobby creates ping Issue.
While I am playing alone(any modes)then my ping is fine(generally below 50-60) but when I add a friend from another region(geographically far) then my ping goes above 400 in both 11 v 11 and Rush mode. I contacted my ISP and they said the routing from their part is fine. I am PC user.Career Mode: Financial bug causes £3.7B budget to become £0 next season
Description: Hello EA, I am experiencing a serious financial calculation issue in EA SPORTS FC 26 Manager Career Mode. At the end of the season, the financial figures shown in my club’s financial summary are clearly inconsistent. Financial figures Current transfer budget: £3,738,561,710 Revenue/Income: approximately £1.68 billion Expenses: approximately £22.62 million Profit/Revenue figure shown by the game: approximately -£1.7 billion Prize money: approximately £185 million Profit from player sales: approximately £2.16 billion The main problem is that the game reports approximately -£1.7 billion in profit/revenue, despite showing approximately £1.68 billion in income and only £22.62 million in expenses. These figures do not mathematically correspond. Furthermore, the club has a current transfer budget of £3.738 billion, but when advancing to the next season, the available transfer budget becomes £0. Expected result The financial results and the next season’s transfer budget should be calculated consistently from the club’s actual income, expenses, player sales and prize money. In particular, I would not expect a club with a current budget of approximately £3.74 billion and positive financial activity to automatically start the next season with £0 without an explanation. Actual result The game displays: Income: £1.68B Expenses: £22.62M Profit/revenue figure: approximately -£1.7B Current budget: £3.738B Next season’s budget: £0 The financial figures appear to be incorrectly calculated or incorrectly carried over when the season changes. Additional information A significant portion of the club’s income came from player transfers. The club generated approximately £2.16 billion in profit from player sales, while prize money was approximately £185 million. The issue appears to occur during the transition from one season to the next. I would appreciate it if the development team could investigate the financial calculation and season rollover system in Manager Career Mode. Thank you. Platform: [PS5 / PC / Xbox — add yours] Mode: Manager Career Mode / Create a Club Club: Sakuraford United Season: [add season/year] Game version: [add current version]
EAFC wont launch (code 0xC0000005)
For the past 2 days on 2 separate computers upon opening the game, all i see is a black screen before getting booted back to the ea app with the code “0xC0000005”. I’ve tried many things, including but not limited to: Giving the EA app, EAFC, and the Javelin anticheat administrative permission Repairing, and reinstalling both the anticheat and EAFC 26 Secure booting my computer Resetting the Appdata for EA Clearing the cache in the ea app Any ideas for how to fix this?
Recurring Gameplay and Control Problems After Consecutive Wins
Hello, I would like to report a serious and recurring gameplay issue in EA SPORTS FC Mobile. Player ID / UID: 766104007108374528 Username: FcKotlis Team OVR: 125 I have been playing FC Mobile for more than two years, and throughout this entire period I have repeatedly experienced the same problem. In H2H, when I manage to win approximately 4–5 matches in a row, the gameplay often suddenly starts behaving incorrectly. The game can start lagging or responding strangely, the joystick and controls become unreliable, players do not react correctly to my inputs, and my goalkeeper sometimes runs out of the goal even though I am not trying to control him. After this happens, I start losing matches and eventually get pushed down from FC Champion. I then have to start climbing again. When I manage to get another 4–5 consecutive wins, the same type of problem often appears again. I experience a similar pattern in VSA. After several wins, the controls and gameplay can suddenly start behaving incorrectly, making it very difficult to play normally. The same general pattern also happens in Manager Mode. After approximately 4–5 wins, I can suddenly experience a series of losses and end up back where I started. I have been playing the game for more than two years and, during this entire time, I have never managed to get more than 10 consecutive wins, despite having a strong and competitive team. What concerns me is that this same type of problem keeps happening repeatedly after several wins. I am not claiming that EA intentionally prevents me from winning. However, because this has happened repeatedly for more than two years and across H2H, VSA and Manager Mode, I would like EA to investigate whether there is a technical problem causing this behavior. Could you please check: my account and match history, whether there are synchronization or server-related problems, whether there are problems registering or processing gameplay inputs, whether there are known issues with the joystick and goalkeeper controls, whether there is a recurring technical pattern after consecutive wins, whether there are any matchmaking or gameplay-related issues, and whether there is any technical reason why I repeatedly experience these problems across different game modes. I would appreciate it if this report could be forwarded to the FC Mobile technical/gameplay team for investigation. I can also provide video recordings showing the problems, including the unresponsive controls, gameplay lag and my goalkeeper running out of the goal without my input. I am not asking for compensation. I would simply like EA to investigate what is happening and determine whether there is a technical issue affecting my gameplay. Thank you for taking the time to investigate this issue. Kind regards, FcKotlis
