FC 27 PC - Severe Performance Issues - Ultimate Team Unplayable
Hello, I am experiencing serious performance issues in EA SPORTS FC 27 on PC. My game was running perfectly until last weekend. The problems started immediately after I joined a friend's Pro Clubs team. Since then, the game has become extremely slow and almost impossible to play. left the club, but nothing changed. The issues also happen in offline matches. PC SPECS CPU: Ryzen 5 4600G, GPU: Integrated AMD Radeon Vega Graphics, RAM: 16GB DDR4 3200MHz Dual Channel, Motherboard: Colorful A320M-M.2 PRO, Storage: 1TB HDD and 240GB SSD, Platform: EA App THE MAIN ISSUE Ultimate Team is completely unplayable. Players feel extremely heavy, slow and unresponsive. There is a significant delay between pressing a button and seeing the corresponding action in the game. The ping indicator does not always show a connection problem, but I also experience ping increases during online matches despite using a wired Vivo Fibra connection. Offline matches are also affected, so this does not appear to be exclusively a network issue. Other problems include blurry and pixelated graphics, severe stuttering, CPU usage above 95%, GPU usage around 85% during online matches, and FPS monitoring sometimes showing N/A. Before this issue started, I could play at 1600x900 with much better graphics settings. Now I have to use 1280x720 and 50% rendering scale just to make the game somewhat playable. WHAT I HAVE TRIED I left the Pro Clubs team. I tested offline matches. I disabled V-Sync and Dynamic Resolution. I repaired the game through the EA App. I cleared the EA App cache. I cleared the DirectX Shader Cache. I checked the fcsetup.ini configuration file. Nothing has fixed the problem. MY QUESTION Could joining a Pro Clubs team trigger a persistent issue affecting the game's performance or player profile? Has anyone experienced something similar? I would appreciate technical support and an actual investigation. My PC was running the game perfectly before this incident, so simply recommending lower graphics settings is not a satisfactory solution. Sorry for using AI; I’m not very good at expressing myself in English.
The Grounds bugged
Every time i go into The Grounds my game will start stuttering and will then always crash to desktop. This is not straight away it's after like 10 minutes. I verified the game files through Steam and it comes back with no issues found. All other game modes work fine. It's not my system since other modern games play fine without any issues. EA_Darko answered me on the Steam Forums and asked to see a Dxdiag txt file which i've attached to this post. Thanks Darren.
FC27 PC: DualShock 4 Stops Working on Bluetooth When Game Starts
Hello EA Support, I am experiencing a controller issue in EA SPORTS FC 27 on PC. I am using a genuine Sony DualShock 4 controller. Windows detects the controller as "Wireless Controller". The problem happens specifically when I use the controller over Bluetooth and start FC 27. When the controller is connected to Windows through Bluetooth, Windows detects it normally. I can use the controller in Windows settings, and joy.cpl detects it correctly. The controller status is shown as "OK". The buttons and analog controls are detected normally. However, when I launch EA SPORTS FC 27, the controller light turns off and the controller stops responding correctly in the game.The important part is that the same controller works normally when connected with a USB cable. With USB cable: The controller works normally in FC 27. All buttons and analog controls work. I can fully control the game. The controller light behaves normally. With Bluetooth: Windows detects the controller normally. joy.cpl detects the controller normally and shows "OK". FC 27 launches. When the game starts, the controller light turns off. The controller then does not work correctly in the game. I have already performed extensive troubleshooting. I tested the controller in Windows. It is detected as Wireless Controller and works normally in Windows. joy.cpl also detects it correctly. I tested the same DualShock 4 using a USB cable. FC 27 works normally with USB. I tested the same controller and the same old Bluetooth dongle on another PC. FC 27 worked correctly over Bluetooth on that other PC. I replaced my old Bluetooth dongle with a brand new TP-Link UB500 Bluetooth 5.4 USB Adapter. I installed the official TP-Link driver. Windows detects the adapter correctly and Device Manager reports that the device is working properly. I removed and re-paired the Wireless Controller through Bluetooth. The controller pairs successfully and works normally in Windows. I completely reset Windows. I selected "Remove everything" and also selected the option to clean the drive. After the reset, I set up Windows as a new PC and did not restore my previous Microsoft backup or settings. The problem still happens on the completely fresh Windows installation. I also reinstalled the necessary motherboard, chipset, network, audio and NVIDIA drivers, as well as the official TP-Link UB500 driver. I checked the Microsoft GameInput service as well. Changing its startup behavior did not solve the Bluetooth problem. I also checked the Bluetooth adapter power management settings and disabled the option that allows Windows to turn off the adapter to save power. I restarted the PC and tested FC 27 again, but the same problem remained. I checked the TP-Link adapter in Device Manager. There are no warning icons or driver errors. Its status says that the device is working properly. I also tested another controller with the previous Bluetooth adapter, and FC 27 still showed abnormal controller behavior. The most important comparison is: Same controller + Bluetooth + another PC + FC 27 = works normally. My PC + same controller + USB + FC 27 = works normally. My PC + Bluetooth + FC 27 = controller stops working when the game starts. Fresh Windows installation + new TP-Link UB500 + Bluetooth controller + FC 27 = same problem. Because the controller works correctly through USB, works correctly in Windows, works correctly in joy.cpl, and also works correctly over Bluetooth with FC 27 on another PC, I believe this may be related to how FC 27 handles the Bluetooth/HID controller connection on my PC. I would like to know if this is a known FC 27 issue with DualShock 4 controllers over Bluetooth on Windows 11. Could you please investigate DualShock 4 Bluetooth controller detection, Bluetooth HID input handling, FC 27 taking control of the Bluetooth controller when the game starts, and possible controller profile or input device issues? I would also like to know whether this is a known FC 27 bug that may be fixed in a future update or patch. I have already replaced the Bluetooth adapter, completely reset Windows, reinstalled drivers, re-paired the controller, tested USB, tested another controller, tested the same controller on another PC, and verified the controller through Windows and joy.cpl. At this point, the problem only appears when FC 27 starts while the DualShock 4 is connected through Bluetooth on my PC. Please let me know if this is a known issue and whether it is being investigated for a future update. Additional information: The controller is a genuine Sony DualShock 4 and has been working normally for a long time. The issue started after I began having problems with FC 27 and Bluetooth controller input. The controller and Bluetooth hardware were not newly purchased because of this issue; they had already been working successfully before. I am using the EA App version of FC 27, not Steam. I am not using Steam Input or any controller emulation software. The issue is reproducible: when the DualShock 4 is connected through Bluetooth before launching FC 27, the controller works normally in Windows, but when FC 27 starts, the controller light turns off and the controller stops responding correctly. USB connection continues to work normally. I would appreciate it if the technical team could investigate this specifically as a Bluetooth controller detection/input issue in FC 27. PC specifications: Operating System: Windows 11 CPU: AMD Ryzen 5 7600 Motherboard: MSI PRO A620M-E RAM: Kingston DDR5 16GB 5600MHz GPU: MSI RTX 4060 VENTUS 2X BLACK 8G GDDR6 8GB Bluetooth Adapter: TP-Link UB500 Bluetooth 5.4 USB Adapter Controller: Sony DualShock 4 Launcher: EA App IMPORTANT: I understand that for some people this may simply be a video game, but for me EA SPORTS FC has been much more than that. I have been playing the series since 2020 and I have spent many years building memories, improving my skills, following each new release and enjoying the game with friends and the community. That is why this issue is especially frustrating for me. I have been looking forward to FC 27 and I want to be able to enjoy the game normally, using the controller setup that I have used for years. I understand that FC 27 is a newly released game and that some technical issues can happen after launch. I am not expecting everything to be perfect, but I would really appreciate it if this particular issue could be investigated and, if it is a game-side bug, addressed in a future update. PLEASE HELP!! I also tested EA SPORTS FC 26 on the same PC using the same DualShock 4 controller and the same Bluetooth setup. FC 26 works perfectly over Bluetooth. The controller light stays on normally, all buttons and analog controls work correctly, and I can play the game without any issues. There are no controller or Bluetooth problems in FC 26. The problem only occurs in FC 27. This is an important comparison because I am using the same PC, the same Windows installation, the same Bluetooth adapter and the same DualShock 4 controller. FC 26: Bluetooth controller works perfectly. FC 27: Bluetooth controller stops working when the game starts and the controller light turns off. Based on all of these tests, the issue appears to be specifically related to FC 27 rather than my controller, Bluetooth adapter or Windows configuration. I have been looking forward to FC27 with great excitement and high expectations, and I even pre-ordered the game because I genuinely wanted to experience the new release from day one. That is why facing an issue like this, especially with a controller setup that has worked for years, is honestly very disappointing. I sincerely hope EA can investigate this issue and provide a solution as soon as possible. I just want to enjoy the game I was so excited to play. PLEASE !!
Request for Assistance – Permanent Ban and Account Security Issues
Hello EA Community Team, I’ve been playing FIFA and EA SPORTS FC for almost 10 years, and I’m hoping someone can help review my situation. Everything was working normally until I suddenly lost access to my EA account. When I tried logging in, I was told my password had been changed. I attempted account recovery but experienced issues receiving the verification code. After approximately one or two weeks, I finally regained access, only to discover that my account had received a permanent ban. Since then, I’ve submitted multiple appeals and contacted EA Support, but unfortunately, the decision has remained unchanged. I’m also experiencing issues with EA Case History, where one of my cases appears as #null, and the website says I’ve reached the appeal limit. I’m respectfully asking for someone to review my account security timeline, clarify the circumstances surrounding the ban, and help me understand whether any further assistance is available. After almost 10 years with this franchise, I would genuinely appreciate another opportunity to have my situation reviewed. Thank you for your time and understanding.
And again… another problem
Literally constant problems and completely unplayable. Made a post yesterday about blackout screens, one a couple of weeks ago about button inputs not working which hasn’t been acknowledged, still having problems where it’s not registering what I’m pressing and everything is lagged and slow. And now when I’m playing pro clubs 11v11 anytime I hold rb down for press it’s bringing the music up and my player stops, every time so can’t even use Rb for ground ping or finesse. Also on ultimate team when I’m changing my lineup, when I go into tactics after the players are all different and hasn’t registered the change. The game is just a shambles tbh
Can we request REFUNDS?
Every year I usually play 80% career mode and then about 20% FUT. I started playing in “the grounds” and at first it was fantastic. So good I have even spent money in the game. For the last 2 weeks the grounds have been so unstable. Today has been the worst, every time you get into a game you get kicked about 10-20 seconds into the match. With half the players in the game standing back outside. It takes about 2 mins for your player to even appear. You try to log out and the screen just goes black with the menu buttons still there and floating name plates. You have to hard quit the game to even exit “The Grounds”. Where can I go to request my money back for what I have used in game? I can’t play the game due to it not being stable so I’m not getting what I have paid for. The worst part about this is you aren’t a small company, you make billions off this game each year and it still has more issues each year that don’t get fixed or get fixed way to late. I would blame shareholders, but it’s not them, it’s upper management for how they run the company to please the shareholders. So yeah can you put a link to show us how we can request a refund for ingame purchases on the bases of the game being unplayable please?
The Grounds
Title: Visual corruption in the Ground (Store sign and side or ceiling lights). Hi EA, in the grounds the “The Grounds store)” sign text and side lights also in the grounds gameplay matches show distorted/corrupted colors textures, as the image is melting. Screenshots attached. Steps I already tried : clearing the shaders cache, repaired game files, clean-installed the latest GPU driver, disabled overlays PC specifications: GPU: NVIDIA RTX 5060 Ti Driver: 621.14 Windows: 11FC 27 crashing/freezing mid-match on Xbox Series X/S — same issue as FC 26
Hi everyone, I’m experiencing the exact same crashing/freezing issue in FC 27 that I had throughout FC 26, and at this point it’s becoming extremely frustrating. I’m playing on an Xbox Series S. During a match, the game will suddenly freeze completely for around 3 seconds, then crash and quit straight back to the Xbox home screen. This usually happens around the second or third match, and when I restart the game, the match is counted as a loss because of the disconnection. What makes this even more frustrating is that I already reported this exact issue during FC 26. I contacted EA Support multiple times and went through the suggested troubleshooting, but the problem was never actually resolved. Now I’ve moved to FC 27 and the same problem is happening again. How is this still happening across two games? I’m not talking about an occasional crash — this has been a recurring issue that can completely ruin a match and give me a loss for something that is clearly caused by the game crashing. EA, I really need an actual explanation and solution this time. Please don’t just send the usual generic troubleshooting steps. I’ve already gone through those with support before. Is anyone else on Xbox Series S experiencing the same freezing → crash → Xbox home screen issue in FC 27? If EA staff are reading this, please acknowledge the issue and explain whether it is being investigated. I’d also appreciate any actual fix or workaround that has worked specifically for this problem. Thanks.