FC27 PC: DualShock 4 Stops Working on Bluetooth When Game Starts
Hello EA Support,
I am experiencing a controller issue in EA SPORTS FC 27 on PC.
I am using a genuine Sony DualShock 4 controller. Windows detects the controller as "Wireless Controller".
The problem happens specifically when I use the controller over Bluetooth and start FC 27.
When the controller is connected to Windows through Bluetooth, Windows detects it normally. I can use the controller in Windows settings, and joy.cpl detects it correctly. The controller status is shown as "OK". The buttons and analog controls are detected normally.
However, when I launch EA SPORTS FC 27, the controller light turns off and the controller stops responding correctly in the game.The important part is that the same controller works normally when connected with a USB cable.
With USB cable:
The controller works normally in FC 27.
All buttons and analog controls work.
I can fully control the game.
The controller light behaves normally.
With Bluetooth:
Windows detects the controller normally.
joy.cpl detects the controller normally and shows "OK".
FC 27 launches.
When the game starts, the controller light turns off.
The controller then does not work correctly in the game.
I have already performed extensive troubleshooting.
I tested the controller in Windows. It is detected as Wireless Controller and works normally in Windows. joy.cpl also detects it correctly.
I tested the same DualShock 4 using a USB cable. FC 27 works normally with USB.
I tested the same controller and the same old Bluetooth dongle on another PC. FC 27 worked correctly over Bluetooth on that other PC.
I replaced my old Bluetooth dongle with a brand new TP-Link UB500 Bluetooth 5.4 USB Adapter. I installed the official TP-Link driver. Windows detects the adapter correctly and Device Manager reports that the device is working properly.
I removed and re-paired the Wireless Controller through Bluetooth. The controller pairs successfully and works normally in Windows.
I completely reset Windows. I selected "Remove everything" and also selected the option to clean the drive. After the reset, I set up Windows as a new PC and did not restore my previous Microsoft backup or settings.
The problem still happens on the completely fresh Windows installation.
I also reinstalled the necessary motherboard, chipset, network, audio and NVIDIA drivers, as well as the official TP-Link UB500 driver.
I checked the Microsoft GameInput service as well. Changing its startup behavior did not solve the Bluetooth problem.
I also checked the Bluetooth adapter power management settings and disabled the option that allows Windows to turn off the adapter to save power. I restarted the PC and tested FC 27 again, but the same problem remained.
I checked the TP-Link adapter in Device Manager. There are no warning icons or driver errors. Its status says that the device is working properly.
I also tested another controller with the previous Bluetooth adapter, and FC 27 still showed abnormal controller behavior.
The most important comparison is:
Same controller + Bluetooth + another PC + FC 27 = works normally.
My PC + same controller + USB + FC 27 = works normally.
My PC + Bluetooth + FC 27 = controller stops working when the game starts.
Fresh Windows installation + new TP-Link UB500 + Bluetooth controller + FC 27 = same problem.
Because the controller works correctly through USB, works correctly in Windows, works correctly in joy.cpl, and also works correctly over Bluetooth with FC 27 on another PC, I believe this may be related to how FC 27 handles the Bluetooth/HID controller connection on my PC.
I would like to know if this is a known FC 27 issue with DualShock 4 controllers over Bluetooth on Windows 11.
Could you please investigate DualShock 4 Bluetooth controller detection, Bluetooth HID input handling, FC 27 taking control of the Bluetooth controller when the game starts, and possible controller profile or input device issues?
I would also like to know whether this is a known FC 27 bug that may be fixed in a future update or patch.
I have already replaced the Bluetooth adapter, completely reset Windows, reinstalled drivers, re-paired the controller, tested USB, tested another controller, tested the same controller on another PC, and verified the controller through Windows and joy.cpl.
At this point, the problem only appears when FC 27 starts while the DualShock 4 is connected through Bluetooth on my PC.
Please let me know if this is a known issue and whether it is being investigated for a future update.
Additional information:
The controller is a genuine Sony DualShock 4 and has been working normally for a long time.
The issue started after I began having problems with FC 27 and Bluetooth controller input. The controller and Bluetooth hardware were not newly purchased because of this issue; they had already been working successfully before.
I am using the EA App version of FC 27, not Steam.
I am not using Steam Input or any controller emulation software.
The issue is reproducible: when the DualShock 4 is connected through Bluetooth before launching FC 27, the controller works normally in Windows, but when FC 27 starts, the controller light turns off and the controller stops responding correctly.
USB connection continues to work normally.
I would appreciate it if the technical team could investigate this specifically as a Bluetooth controller detection/input issue in FC 27.
PC specifications:
Operating System: Windows 11
CPU: AMD Ryzen 5 7600
Motherboard: MSI PRO A620M-E
RAM: Kingston DDR5 16GB 5600MHz
GPU: MSI RTX 4060 VENTUS 2X BLACK 8G GDDR6 8GB
Bluetooth Adapter: TP-Link UB500 Bluetooth 5.4 USB Adapter
Controller: Sony DualShock 4
Launcher: EA App
IMPORTANT:
I understand that for some people this may simply be a video game, but for me EA SPORTS FC has been much more than that.
I have been playing the series since 2020 and I have spent many years building memories, improving my skills, following each new release and enjoying the game with friends and the community.
That is why this issue is especially frustrating for me. I have been looking forward to FC 27 and I want to be able to enjoy the game normally, using the controller setup that I have used for years.
I understand that FC 27 is a newly released game and that some technical issues can happen after launch. I am not expecting everything to be perfect, but I would really appreciate it if this particular issue could be investigated and, if it is a game-side bug, addressed in a future update. PLEASE HELP!!
I also tested EA SPORTS FC 26 on the same PC using the same DualShock 4 controller and the same Bluetooth setup.
FC 26 works perfectly over Bluetooth.
The controller light stays on normally, all buttons and analog controls work correctly, and I can play the game without any issues.
There are no controller or Bluetooth problems in FC 26.
The problem only occurs in FC 27.
This is an important comparison because I am using the same PC, the same Windows installation, the same Bluetooth adapter and the same DualShock 4 controller.
FC 26: Bluetooth controller works perfectly.
FC 27: Bluetooth controller stops working when the game starts and the controller light turns off.
Based on all of these tests, the issue appears to be specifically related to FC 27 rather than my controller, Bluetooth adapter or Windows configuration.
I have been looking forward to FC27 with great excitement and high expectations, and I even pre-ordered the game because I genuinely wanted to experience the new release from day one. That is why facing an issue like this, especially with a controller setup that has worked for years, is honestly very disappointing. I sincerely hope EA can investigate this issue and provide a solution as soon as possible. I just want to enjoy the game I was so excited to play. PLEASE !!
