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Re: [GUIDE] EA app - What does this Error Code mean?

EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
2 years ago

INST-21-1152 - Installer already running

This error indicates that the EA app installer is already running.

Possible steps to resolve:

  1. Check to see if a Windows UAC elevation prompt is waiting for your attention (the EA app client installer requires Admin permissions to proceed).
  2. Follow Common troubleshooting steps above.
Published 2 years ago
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  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    2 years ago

    INST-14-12002 - Network timeout

    This indicates a network connection issue.

    Possible steps to resolve:

    1. Ensure you have a stable network connection,
    2. Follow Common troubleshooting steps above to retry,
    3. Try again at a later time.
  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    2 years ago

    INST-14-12029 - Connection failed

    This indicates a network connection issue.

    Possible steps to resolve:

    1. Ensure you have a stable network connection,
    2. Follow Common troubleshooting steps above to retry,
    3. Try again at a later time.
  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    2 years ago

    INST-14-1601 - Windows Installer Service Missing

    The EA app installer relies on the Windows Installer Service, this error indicates that that service was unavailable and that there may be a problem with your system configuration.

    Possible steps to resolve:

    1. See Microsoft help topic available here.
      1. The full text of the system error is: "The Windows Installer Service could not be accessed. This can occur if the Windows Installer is not correctly installed. Contact your support personnel for assistance."
  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    2 years ago

    INST-21-577 - Signature validation error

    This error indicates an issue with the EA app installer's self-integrity check. This could be due to tampering or a file write error.

    Possible steps to resolve:

    1. Follow Common troubleshooting steps above.
  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    2 years ago

    INST-14-5 - Access denied

    This error indicates that our elevated process was blocked from performing some steps of the installation process, which may be a problem with your system configuration.

    Possible steps to resolve:

    1. Please restore the Windows Installer Service permissions to their defaults,
    2. Ensure that the Windows Installer Service has access to:
      1. The program files folder (e.g. `C:\Program Files`),
      2. The package cache folder (e.g. `C:\ProgramData\Package Cache`).
    3. Ensure that the Windows Update Service is enabled,
    4. Follow Common troubleshooting steps above.
  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    2 years ago

    INST-14-1612 - Installation source missing

    This error indicates that a problem occurred while installing one of the VC Redistributables, their installer wants to uninstall an existing version but the uninstaller appears to be missing.

    Possible steps to resolve:

    1. See Microsoft help topic available here:
      1. https://answers.microsoft.com/en-us/windows/forum/all/problems-installing-microsoft-visual-c-2015-2019/5d15dfca-fdf5-4582-a5bd-0a8f91aecb9d.
    2. Manually install any missing VC Redistributables from: https://learn.microsoft.com/en-US/cpp/windows/latest-supported-vc-redist.
      1. Note: we rely on x86 (32-bit) versions 10 (2010), 11 (2012), 12 (2013), and 14 (2015+), as well as the x64 (64-bit) version of 14 (2015+).
    3. Follow Common troubleshooting steps above.