Re: [GUIDE] EA app - What does this Error Code mean?

INST-14-12002 - Network timeout

This indicates a network connection issue.

Possible steps to resolve:

1. Ensure you have a stable network connection,
2. Follow Common troubleshooting steps above to retry,
3. Try again at a later time.

INST-14-12029 - Connection failed

This indicates a network connection issue.

Possible steps to resolve:

1. Ensure you have a stable network connection,
2. Follow Common troubleshooting steps above to retry,
3. Try again at a later time.

INST-14-1601 - Windows Installer Service Missing

The EA app installer relies on the Windows Installer Service, this error indicates that that service was unavailable and that there may be a problem with your system configuration.

Possible steps to resolve:

1. See Microsoft help topic available here.
   1. The full text of the system error is: "The Windows Installer Service could not be accessed. This can occur if the Windows Installer is not correctly installed. Contact your support personnel for assistance."

INST-21-577 - Signature validation error

This error indicates an issue with the EA app installer's self-integrity check. This could be due to tampering or a file write error.

Possible steps to resolve:

1. Follow Common troubleshooting steps above.

INST-14-5 - Access denied

This error indicates that our elevated process was blocked from performing some steps of the installation process, which may be a problem with your system configuration.

​

Possible steps to resolve:

1. Please restore the Windows Installer Service permissions to their defaults,
2. Ensure that the Windows Installer Service has access to:
1. The program files folder (e.g. `C:\Program Files`),
2. The package cache folder (e.g. `C:\ProgramData\Package Cache`).
3. Ensure that the Windows Update Service is enabled,
4. Follow Common troubleshooting steps above.

INST-14-1612 - Installation source missing

This error indicates that a problem occurred while installing one of the VC Redistributables, their installer wants to uninstall an existing version but the uninstaller appears to be missing.

Possible steps to resolve:

1. See Microsoft help topic available here:
1. https://answers.microsoft.com/en-us/windows/forum/all/problems-installing-microsoft-visual-c-2015-2019/5d15dfca-fdf5-4582-a5bd-0a8f91aecb9d.
2. Manually install any missing VC Redistributables from: https://learn.microsoft.com/en-US/cpp/windows/latest-supported-vc-redist.
1. Note: we rely on x86 (32-bit) versions 10 (2010), 11 (2012), 12 (2013), and 14 (2015+), as well as the x64 (64-bit) version of 14 (2015+).
3. Follow Common troubleshooting steps above.