Want to check out the rules for FC Mobile again? Banned and want to dispute? Questions about reporting players or account security? Check here!
Games can be a place of passion and competition, which can cause heightened emotions and the desire to win no matter what. We understand that, but please be aware that there are some things that we can’t let slide, as they are against the game rules and will ruin the gaming experience for everyone.
Non-compliance can lead to bans for your EA account and in the game.
Check out the highlighted rules below! To get a full overview of our rules, please read our Positive Play Charter and look at our FC Mobile Rules.
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Cheating
There are many ways to cheat, and which are easily discovered by anti-cheat measures and the Reporting functions of the game. For your sake and that of others, play the game fairly.
Important rules are:
- Don’t abuse glitches or bugs. Performing in-game exploits and abusing glitches or bugs.
- Don’t farm coins. Using any kind of bot or disconnection methods in the game to earn Coins faster is against our rules.
- Don’t distribute or sell Coins. Meaning, don’t give or receive Coins from another player or transfer coins between accounts.
- Don’t abuse or use bots in the Market. This includes bots, exploits, cheats, undocumented features, design errors, or bugs that give you an unfair advantage.
- Don’t buy coins or FC Points from third-party sellers. Coins and Points can legally only be obtained in-game, the console shop, and trusted retailers – buying from any other source can affect the in-game economy and also puts your accounts at risk.
No-Go Behavior
Always be respectful towards your fellow players! Rule of thumb – don’t say or do anything that you wouldn’t want directed at yourself.
Here are a few important specific points you should remember:
- Don’t harass others. Treat everyone in the game with respect. Harassing others, degrading, goading, provoking, or simply being rude to them will have consequences. This includes hounding, personal attacks, and false reports.
- Don’t post offensive content. This includes offensive language and concerns all content that is inappropriate for the specific game maturity level, community or individual.
- Don’t discriminate. Hate speech of any kind be it against race, gender, sexuality, or any other discerning factor, is immediate grounds for a sanction.
- Don’t promote violence. Don’t share or engage with content that features extreme violence, gore, or other obscenities.
How to dispute?
You’ve received an e-mail, that you’ve been banned. However, you don’t think that you did anything wrong.
Please check here to find out how to appeal/move forward in the case of a ban or action.
We can’t handle bans or appeals here in the forum and don’t have access to any details about bans, appeals, or support messaging. Please don't ask us to remove or review bans, as it's not something we can take any action on.
Important! If you realise that you’ve been banned but have not received an E-Mail, please make sure that you have not been hacked! If you have been hacked, please contact Support under the topic “I need help with my hacked account”. Do this first and get your account secured before disputing any ban.
Reporting another Player
If you see another player break the rules, please report them using the appropriate report functions – we cannot forward reports in the EA Forums and reporting players publicly here is against our forum rules. You can read up on how EA handles reports of harassment and illegal content here.
Account security
It’s important to always keep your account and money safe – so please implement safe internet practices.
- Never give out your credentials.
- Use unique passwords.
- Don’t share your account, even with your friends or family.
- Only buy games and coins from reputable sources.
For some more basic tips and explanations, check out EA_Kuba’s Security Newsletters and read through our How to maintain Account Security article!
Important! Turn on EA Login Verification for additional account safety!
Community Manager