Easy Step-by-step guide for your mobile (iOS and Android)
Follow each step and check them off as you go until your problem is fixed.
Back up your game before trying to uninstall and reinstall it. If your game isn’t saved when you uninstall it, you could lose all the game data on your account. Link your game account to avoid losing game progress. If you’re playing on a Guest account—not logged in to either an EA Account, Facebook, or Google Play—you can lose your game data if you uninstall and reinstall your app.
Quick Checks (All Phones)
Android
Update & Basics
If unsure, search “Safe mode [your model]”.
Network / Wi-Fi / Data
App Problems
Battery & Performance
Storage
Bluetooth, Audio, Sensors issues
Backups & Resets
iPhone/iPad (iOS)
Update & Basics
Network / Wi-Fi / Data
App Problems
Battery & Performance
Storage
Bluetooth, Audio, Camera
Backups & Resets
Updated 3 months ago
Version 17.0
EA_Pulsar
Community Manager
Community Manager