Mobile Troubleshooting Guide

Easy Step-by-step guide for your mobile (iOS and Android)

Follow each step and check them off as you go until your problem is fixed.

Quick Checks (All Phones)

Make sure Airplane Mode is off. Wi-Fi/Cell data should be on.

Clear cache data

Reboot: turn the phone off, wait 20 seconds, then turn it on.

Free up space (keep 2–5 GB free for updates and apps).

Test another app or website to see if the issue is app-specific.

Test both WiFi and mobile network

Android

Update & Basics

Update Android: Settings → System → System update.

Update all apps in the Play Store.

Restart in Safe Mode to test third-party apps (hold Power → tap and hold “Power off” → Safe mode).

If unsure, search “Safe mode [your model]”.

Network / Wi-Fi / Data

Toggle Airplane Mode on → wait 10 sec → off.

Forget and reconnect to Wi-Fi.

Reset Network: Settings → System → Reset options → Reset Wi-Fi, mobile & Bluetooth.

Ensure preferred network type is set to 4G/5G Auto.

Update APN (carrier settings) if needed.

App Problems

Force stop and reopen the app.

Clear cache: Settings → Apps → [App] → Storage & cache → Clear cache.

Clear storage if the app keeps failing (you may need to sign in again).

Uninstall and reinstall the app (make sure your account is linked first)

Check Google Play Services and WebView are updated.

Battery & Performance

Check battery usage and limit power-hungry apps.

Turn on Battery Saver or limit background activity.

Disable 5G in poor signal areas to save battery.

Wipe cache partition (Recovery Mode, model-specific).

Storage

Free up space by deleting large downloads or videos.

Disable any active screen widgets

Bluetooth, Audio, Sensors issues

Disable Bluetooth.

Clean mic/speaker grilles and test with Recorder app.

Turn off other paired devices nearby.

Backups & Resets

Back up data: Settings → Google → Backup.

Reset app preferences (non-destructive).

Factory reset (last resort) after backing up.

iPhone/iPad (iOS)

Update & Basics

Update iOS and all apps from the App Store.

Force restart (model-specific button combo).

Check for carrier updates under Settings → General → About.

Network / Wi-Fi / Data

Toggle Airplane Mode on → off.

Forget and reconnect to your Wi-Fi network.

Reset network settings.

App Problems

Force close and reopen the app.

Offload app to clear cache but keep data.

Delete and reinstall the app (make sure your account is linked first)

Battery & Performance

Check battery health under Settings → Battery.

Enable/Disable Low Power Mode.

Disable Background App Refresh for heavy apps.

Storage

Free up space under iPhone Storage.

Clear Safari history and website data.

Bluetooth, Audio, Camera

Forget and re-pair Bluetooth devices.

Clean mic/speakers and test with Voice Memos.

Check camera and microphone permissions.

Backups & Resets

Back up to iCloud or computer.

Reset All Settings (non-destructive).

Erase All Content (factory reset, last resort).

Updated 3 days ago

Version 16.0

EA_Pulsar

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Joined October 07, 2014

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FC Mobile Game Info Hub

Official updates and announcements for EA SPORTS FC™ MOBILE.

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Easy Step-by-step guide for your mobile (iOS and Android)

Follow each step and check them off as you go until your problem is fixed.

Quick Checks (All Phones)

Android

Update & Basics

Network / Wi-Fi / Data

App Problems

Battery & Performance

Storage

Bluetooth, Audio, Sensors issues

Backups & Resets

iPhone/iPad (iOS)

Update & Basics

Network / Wi-Fi / Data

App Problems

Battery & Performance

Storage

Bluetooth, Audio, Camera

Backups & Resets