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Community Concerns with Save File Issues - October 2025 Update

TheSimsDirect's avatar
TheSimsDirect
Icon for The Sims Team rankThe Sims Team
23 days ago
Sul Sul Simmers, In our last blog, we shared our commitment to investigating concerns that some players had around save file corruption, and we’re here to update you on what our team has been work...
Updated 23 days ago
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the sims 4
max71392's avatar
max71392
New Spectator
14 days ago

I FIXED MY SAVES! I noticed a second sims 4 file in my documents that i didn't create or move there, but it was in the PUBLIC folder, not my usual place in my profile folder. I moved my sims 4 folder from its usual location to C:\Users\Public\Documents\Electronic Arts\The Sims 4  and it worked! it loaded all my saves back! I can't believe it! I don't know if this will work for everyone, but give it a shot, just don't delete any folders! Always have a backup copy on your desktop.  - Samantha

EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
14 days ago

Hey there max71392​

Could I get a bit details from you on this to help with our investigation? 

  • Can you let me know exactly what issues you were experiencing with your saves, and what's working for you now? 
  • Which file specifically did you move, was it a save file or your save folder, and where exactly did you move it to? If you could share some screenshot as well, that would be super helpful.
  • Are you using OneDrive or any other cloud sync services?


Thank you!