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The Sims Game Info Hub
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Investigating Game Launch & Save File Issues

EA_Cade's avatar
EA_Cade
Icon for Community Manager rankCommunity Manager
8 hours ago
Sul Sul Simmers, If you’re unable to play The Sims 4, we want to hear from you. The more detail you give us about the issue you’re having, the more it helps us be able to replicate it internally,...
Updated 2 days ago
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the sims 4
EA_Cade's avatar
Icon for Community Manager rankCommunity Manager
Joined August 22, 2013
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The Sims Game Info Hub
Catch up on Sims highlights, announcements, news, patch notes, livestream, with curation guides and posts from Maxis.
Hippolytedream6's avatar
Hippolytedream6
New Rookie
5 hours ago

Hello, I'm playing on PS5.

1) My game launches.

2) Some of my sims have disappeared. More importantly, since February 2025, the game crashes every time I save.
Error code: CE-108255-1

3) This happens for all saves. With new ones too.

4) I don't use mods.

5) The problem persists after the console has been repaired.

6) I have uninstalled and reinstalled the game and the problem persists.