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The Sims Game Info Hub
2 MIN READ

Investigating Game Launch & Save File Issues

EA_Cade's avatar
EA_Cade
Icon for The Sims Team rankThe Sims Team
22 days ago
Sul Sul Simmers, If you’re unable to play The Sims 4, we want to hear from you. The more detail you give us about the issue you’re having, the more it helps us be able to replicate it internally,...
Updated 23 days ago
Version 1.0
the sims 4
Hippolytedream6's avatar
Hippolytedream6
Rising Rookie
22 days ago

Hello, I'm playing on PS5.

1) My game launches.

2) Some of my sims have disappeared. More importantly, since February 2025, the game crashes every time I save.
Error code: CE-108255-1

3) This happens for all saves. With new ones too.

4) I don't use mods.

5) The problem persists after the console has been repaired.

6) I have uninstalled and reinstalled the game and the problem persists.