[INFORMATION] How to Send User Files to The Sims 4 Team

Occasionally it is useful for The Sims 4 team to collect user files (saves, videos, exception logs, etc.) in order to investigate issues.

These are the ways that you can share user files and media with The Sims 4 team:

(Note: These methods may have different file size restrictions. OneDrive or Google Drive is recommended for larger files. If you use OneDrive or Google Drive, please include your user name and a brief summary of the issue, so that we can identify it.)

 

PC/Mac:

• Direct attachment (only for text files)
• You can attach a text file directly to a forum post.
• Upload with a OneDrive account
• How to upload files to OneDrive: LINK
• How to share files from OneDrive: LINK
  • Please set the file(s) to be shared for anyone that has access to your OneDrive link
• The resulting file download URL can be included in a forum post, private message, etc.
• Upload with a Google Drive account
  • How to upload files to Google Drive: LINK
  • How to share files from Google Drive: LINK
    • Please set the file(s) to be shared for Public access
  • Click “Get shareable link”
  • The resulting file download URL can be included in a forum post, private message, etc.

Most PC/Mac files that we request will be located in \Documents\Electronic Arts\The Sims 4\ .  For example, game saves for The Sims 4 are located in \Documents\Electronic Arts\The Sims 4\saves\ .

 

Xbox One

(videos and screenshots only - it's not possible to share XBOX One save files via USB transfer)

• Upload directly from Xbox One to OneDrive
  • How to record a video or capture a screenshot in Xbox One: LINK
  • Choose the option “Upload to OneDrive”
  • How to share files from OneDrive: LINK
  • The resulting file download URL can be included in a forum post, private message, etc.

 

PlayStation 4:

There are two ways to share PS4 files with us –

1. A) Upload directly from PS4 to social media channels(for videos and screenshots only)

• How to record a video or capture a screenshot and upload it to social media (Twitter, YouTube, etc.: LINK 
• The resulting link can be included in a forum post, private message, etc.

OR

1. B) Upload files from a PC or Mac using a USB storage device(for videos, screenshots, or save files)

• Step 1: Format a USB storage device to FAT32 or exFAT using a Mac or PC.  (Note: Do not format to NTFS; that format is currently not supported by PS4)  

• • How to format a USB storage device: LINK
    
    

• Step 2: Copy the files to the USB storage device

• For save files:
• How to copy your save data onto a USB storage device: LINK

• For videos or screenshots:
• How to record a video or capture a screenshot and copy it to a USB storage device: LINK
  
  

• Step 3: Transfer the files from the USB storage device to a computer
  
  

• Step 4: Upload the files to Microsoft OneDrive or Google Drive and share the download link

• How to upload to Microsoft OneDrive with a OneDrive account:
• How to upload files using OneDrive: LINK
• How to share files from OneDrive: LINK
• The resulting file download URL can be included in a forum post, private message, etc.  Please mention the names of the saves that are affected. 

• Upload to Google Drive using a computer with a Google Drive account
• How to upload files to Google Drive: LINK
• How to share files from Google Drive: LINK
• Click “Get shareable link”
• The resulting file download URL can be included in a forum post, private message, etc.  Please mention the names of the saves that are affected. 
  
  

We may not accept files uploaded via any other means.