Re: why are the download speeds extremely slow on origin?

@EA_Aidan

that's odd as I have  Uplay, steam, GOG, and Battlenet running one at a time to see what i'm getting there, and its about 8-10mbps and I have a 100mbps connection. Origin is the only one under performing by 600%-900% which is a huge slap in the face to me as a customer. I have origin on all 3 of my firewalls exception list, ports are all forwarded, I did a full network reset in windows, and I have reset my router and modem. I also happen to have a network engineer from apple sitting next to me to analyze this situation, It's clearly not a problem on my part. 5 hours to download a 23gb file is extremely frustrating, especially when its a timed beta. 

@snipeshot9111   No problem. Over the internet sometimes it's hard to tell someone's tone. It's all good.

@EA_AidanWere those numbers taken from EA at the work place or was that doctored? If you look at this thread, this one, or maybe this one.... wait what about this SEARCH? There's at LEAST 4+ instances of people complaining about the speeds and that's just on the EA forums! Maybe this Reddit post and other website posts will prove to you that the problem's more widespread that you guys at EA would lead people to believe. There's 10 examples but maybe you want more? Link Link Link. Link 

Also it's funny that you mention my ISP, as they stated that they've gotten a few calls about the same issue and after they checked, my ISP ALSO suggested that it was your servers. You're proving my point about you guys playing the blame game. Again when I'm NOT using Origin I can get above 20 MB/s. Usually i'm in the 60-80 MB/s range MINIMUM on Steam and Firefox as I've seen Blizzard's Battle.net client  hit 100 MB/s no problem (As Battle.net caps pre-loaded patches at 100 MB/s but their regular patch scheduleoften exceedes 100 MB/s). 

IT student here and even i can tell that SOMETHING is going on with your download speeds EA. If we really want, I can start taking screenshots and I can install wireshark and other IT programs I've used in class to help prove some things 🙂

I am fairly certain origin cdn are actually akamai servers so when you refer to the issue "is your servers" we are talking akamai servers, these will be GEODNS based so changing DNS servers can have an impact.

sometimes why if someone is using googles dns, the ISP dns can perform better as it is pointing to a much closer cdn, this is just an example not applicable in all cases (like for me below).

some example urls to do a nslookup with, all are akamai servers for me

static.cdn.ea.com

akamai.cdn.ea.com

origin-a.akamaihd.net

Try something like the below command and see if you can see the download connection for origin when downloading to see where it is going

Netstat -n -p tcp -b | more

Example in spoiler my ISP DNS and googles are different locations

 in actual fact using googles dns is better for me in this instance see the tracert in spoiler below to both the IP address resolved for my ISP DNS and Googles DNS above, i expect the google one to perform better as it only has 5 hops between me and them and is local, the ISP one is routing across states and network borders

(bad ISP dns server why arent you pointing me to the one in my state like google dns does.....)

I did all these on my laptop.

the Netstat -n -p tcp -b | more command returns with a long list of IPs with a state of Time_wait.

I did the same thing as you and here's what I got, with the IPs censored. 

The first thing that gets me is that it goes to Singapore, and the MS seems about right.

it seems to me that some of the servers or hops are across the ocean in SEA or Elsewhere, seeing as though you're in Australia and I'm in Canada, my understanding is the less hops the quicker, and it may help if you're closer. Still doesn't help the speed issue. I'm even using Developer mode and i'm STILL seeing speeds of less than 5MB/s. Steam easily gets about 15MB/s. Face it guys, you're throttling speeds and lying about it. Hope you get the worst company in America award again.

Player first my foot!

Nothing else is this slow. It is not the isp, it is not the computer. steam is getting these speeds, chrome downloads get these speeds.  Origin is the only one that doesn't

Even crazier, is that I'm looking at the usage of my network by Origin.  Spikes from 1-30 mbps and all in between.  So you're telling me that your app is utilizing this amount of bandwidth yet only 500 kbps for downloading?  I call foul.

Lmao...

"OmgLOoK 40mBs DoWnLoAD ArE CuRrEnTlY FiNE."

-- the guy with *, slow-* internet. 

I have 300mb/s by ISP -- Steam usually downloads around 320mb/s.

Origin is currently downloading at 24mb/s. 

Lol... yeah...

I have never played any EA game since PlayStation console offlines aside from SWtOR and with this Origin download after the CleanBoot, I have gone from under 5MB /Sec to 11ish with the Verizon 940 Mbps package

Okay, I know this is old but.. this might be one of my favorite posts of all times. People always talk about stuff without posting sources and here you went and just KILLED it with the links, hilariously, and to great effect. This made my night, also I'm on this forum because I thought it was weird that Origin was downloading at 6MB/s but I'm able to make Steam and other applications download at 60-80MB/s with no problem. So, this still happens in 2019. I'm also an IT professional, I do this stuff for a living, and as EA has only gotten worse throughout the years I have no problem believing that they're still performing shady throttling BS as they please.

@EA_Darko  Any update on the throttling?

It seems pretty obvious from the evidence presented here and my own experience that under certain situations the client and/or servers throttle downloads. 

Can we get some honesty on what is happening? At least a truthful explanation as to the conditions that lead to it, and how long we can expect to wait for issues to be resolved with this? 

It's quite frustrating to be a premier access member and not be able to play games because patches are taking hours to download even on 1GBPS connection, that clearly is having no problems with any other service.

More to the point, it's obvious that my experience mirrors that of dozens of complaints here, where it was going along at an expected rate for my connection for the first 80% of the patch, then dropped to something like 500kb/s whilst the connection is still fine. Putting it in safe-mode now has the throttling moving between 3mbps-15mbps. Which is a moderate improvement, but crazy given how Steam, Netflix and speed tests are performing on this connection.

Multiple restarts of the client and the machine don't help. Though firewall rules are set correctly, that seems very unlikely to be the issue because it was working fine for a long period of time, why did it suddenly get bad? That isn't an open/close setting in a firewall, that is a problem along the connection.

It seems ridiculous to deny that this is happening at the Origin end given the 17 pages of evidence provided by different people, with different connections, and different setups all experiencing a problem that seems to only occur with Origin for them on their system.

I can believe this is a bug and not anything nefarious, but please be honest about the expected resolution of it and admitting to the problem, rather than pointing at causes that are clearly not the cause. 

I have a 1 gig connection, and my DL for the latest Anthem Path is ... 119kbs.  I just downloaded a game on steam, and it went like lightening.  I can stream some 4k video no issue.  Premier subscriber... and I get KILOBIT DL speeds?  So... so not happy.

Mine says 0hr 51 minutes.....then shoots all the way up to 23 hrs and 51 min within a few seconds....screen shot really doesn't mean anything to people who are seeing this. It took my daughter 5 days to download where they said 4 hours. Really? I wont do another download with them ever again. They apparently do not appreciate my business enough.

Same issue. Tried the R&D hoax, tried reinstall, tried waiting 2 months. Nothing helped

I will just have to close down Origin and never open it again. I have had multiple issues with this launcher. Its really sad that EA games doesn't care to fix this or doesn't know how to fix it. 

Steam, blizzard launcher and more have working software, I'll use those instead.

I'm only using it for My sims, Mass Effect, Dragon age and spore games. Basically updates if needed and the client needing to be open in order to play the games.  3 different ISPs, several different computers and operating systems, trying every configuration in the book along with every troubleshooting step... Basically it's down to me and my IT friends trying to find our own solution when we can find the time.

For shame EA. if my games were on another client  or my favorite studios -cough cough Bioware- were snapped up by another company, I'd move and follow them. Origin is the ONLY client where I don't get my advertised speed.

Downloading BFv at 2-4 megabytes when everything else goes at 19..

I started downloading anthem yesterday at 3pm it’s 6:27 am and it’s at 72%

Dude, you are either lying or being mislead.  I have a 150Mbps connection, and am D/L from Origin at 5.5MBps.  Origin and EA provide terrible service.

@a__EllisDee25__a
you sure you dont use wifi ? 5.5MBps. is exatly that.
i doubt you did made that mistake, but who knows mistake can happend.
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The speed of a Wi-Fi wireless network connection depends on several factors. Like most types of computer networks, Wi-Fi supports varying levels of performance, depending on the technology standard.

Wi-Fi standards are certified by the Institute of Electrical and Electronics Engineers (IEEE). Each Wi-Fi standard is rated according to its maximum theoretical network bandwidth. However, the performance of Wi-Fi networks doesn't match these theoretical maximums.

Theoretical vs. Actual Network Speeds
An 802.11b network typically operates no faster than about 50 percent of its theoretical peak, around 5.5 Mbps. 802.11a and 802.11g networks usually run no faster than 20 Mbps. Even though 802.11n rates at 600 Mbps compared to wired Fast Ethernet at 100 Mbps, the Ethernet connection can often outperform 802.11n in real-world usage. However, Wi-Fi performance continues to improve with each new generation of the technology.

Here's a Wi-Fi speed chart that compares the actual and theoretical speeds of most current Wi-Fi networks:

Theoretical Actual
802.11b 11 Mbps 5.5 Mbps
802.11a 54 Mbps 20 Mbps
802.11g 54 Mbps 20 Mbps
802.11n 600 Mbps 100 Mbps
802.11ac 1,300 Mbps 200 Mbps
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i have cut the rest of the information to long a documentations to be paste in a forum