Re: why are the download speeds extremely slow on origin?

Hey all, you are welcome to speculate all you wish but the fact that following the steps works for most people who have this issue points to an issue with their system or network. If you are unwilling to do the steps then that is up to you. 

I downloaded the BFV patch today in no time and to test some of the theories in this thread am currently redownloading the full game and have yet to see a dip in my download speed and it is at 73% right now. Should be finished in no time.

Darko

@EA_DarkoI find that highly suspicious.

Either you're lying, or you're doing so at EA's offices where you're not going to be throttled. Multiple people in other threads as well as this one hav reported that it hasn't worked form then where it worked for others, so no "most people" doesn't apply here.

Also the way you worded your reply makes it sound like you got caught and you're now trying to save face.

Over 8 years of troubleshooting. C'mon, you're not fooling us.

On a side not, maybe your servers wouldn't be as congested if you did a file verification like steam or Battle.net for already installed games, like "Oh you pointed your game directory to X Drive instead of C Drive? I'm just going to run a check to see if you already have any of our games here... Oh you do! There we go, verified and ready to play!", instead of making us re-download games every time we have to reinstall Origin! Maybe if you did a check like that, your network wouldn't be as congested. Gee what a concept.

Food for though EA, Food for thought.

PS. Darko, why should we have to try a troubleshooting method that multiple people report as "hit and miss" to fix YOUR ISSUE when other services don't have the issue period. why should we have to see if changes work for ONE service, when all other services run perfectly fine and as intended WITHOUT those changes!?

You're asking us to make changes and make special rules/considerations for one service (and other services that DON'T need it) rather than you changing things to fix the issue. That's like saying"we have to replace the whole engine rather than changing one faulty belt".

Hey @TidalWavesLion you can find it however you want to but if you check my many posts on AHQ you will see that when people report issues that I look into them and try to recreate them.

On my home network, I went ahead and uninstalled BFV and redownloaded it and did not see the issues you report. The reason I did this was because a handful of people were posting about it so I wanted to see if it was an issue with Origin or an issue with peoples system/connection and it would appear to the be the latter

As for why you should do the troubleshooting steps, well if you are having issues and want to fix them we would suggest that you follow the steps. Just because one service works without issue does not mean that all others do. If you do not want to follow the steps then this is up to you, I certainly won't stop you.

As for your side note, if you have game files and are reinstalling Origin then all you have to do is:

• Reinstall Origin where ever you want to
• Set the Origin Game Library Location to the new location.
• Under “Game library location” select “Change folder…”
• Locate the new folder.
• Start a download for each game you’ve moved.
• In Origin open up “My Game Library”
• Find each game you’ve moved.
• Press “Download”
• Origin will skip downloading any files that are already there and update any that need to be updated.
• When Origin is done updating each game it will be ready to play.

That way you won't have to re-download the games again just verify the files and you are good to go.

Darko

I'm having the exact same issue with downloading the patch. Getting on average 325kb/s, despite 200mb internet. It's taken an hour and a half to install the update SO FAR. Not to mention the fact the stuck at 100% download bug is still around so I had to install it again. This cannot be pinned on my LAP.

@EA_Darko It seems as though I have found a definitive solution to the issue of users being throttled during game downloads, as we were discussing earlier in this thread.  After looking into this issue more over the past few hours via Google and the official Origin Reddit page, I came across instructions of how to put the Origin client into Research & Development mode, referred to as "R&D mode".  A user in the Origin Reddit community claimed that their downloads were throttled in the normal client, but not if the Origin client was put into R&D mode, so I put this to the test on both of my systems and networks.

First, I downloaded the game "RiME" from Origin like normal.  This is a 7.22GB file.  After initiating the download, the client began downloading the game at the full speed of my 200mb/s internet connection.  47% of the way through the download, speeds dropped into the kb/s range and fluctuated from 233kb/s to around 4MB/s.  I let the game complete the download, which took around an hour.

Second, I uninstalled RiME, and put Origin into R&D mode via the instructions found here:  https://pcgamingwiki.com/wiki/Store:Origin#Origin_stops_downloading_after_an_ungiven_threshold  Once again, I downloaded RiME (7.22GB file) and the download completed in 6 minutes 22 seconds while utilizing the full speed of my 200mb/s internet connection.  Average download speed was 18MB/s (eighteen megaBYTES per second)

Last, I uninstalled RiME once more, and reset the Origin client back into the normal mode that most users are met with every time they open the client.  No R&D mode active.  I initiated downloading RiME once more.  As usual, the download started at full speed, getting close to 20MB/s and this time at 44% complete, I once again experienced throttling of the download speeds, back down into the 200kb/s range.

I did these steps on 2 different systems, on separate networks/modems/routers, using different ISP's.  I used Comcast's Xfinity service as well as Verizion Fios.  My Comcast service has a max download rate of 200mb/s and Verizion's is 220mb/s.

Obviously I've set my client to always open in R&D mode from now on.  It seems as though there is a flaw in the normal Origin client that limits download speeds for some users, and that limit is eliminated by setting the client into R&D mode.  I hope this information will assist you in helping users that experience similar issues in the future. 

Hey all, I've been laughing to myself reading through these replies. As someone previously posted, I made it 50% through at 60 MB/s then out of nowhere I'm sitting here with a 300 kb/s to 3 MB/s speed. Will not budge either. I also have a 300 MB/s service. It is most definitely not related to my machine or ISP. Tested other services and am receiving full speed.

See for yourself : https://gyazo.com/0efed829f73a418365a5d228d73b34f5 // Here we have a lower end example.

                            https://gyazo.com/6ba8041e5c666018bb0fff5a4cac50c3 // Here we have the higher end which I hit for literally 15 seconds before dropping all the way back down.

Just sad. ( Download has been going for a good half hour. )

what a BS...

should have downloaded BF V patch in about 20 min with my connection, yet here I'm about 2h later with this poop called Origin trying to finish downloading.

I don't accept this BS about computer / network issues.

As many already pointed out, everywhere else I also see  full speed yet the Origin slows me down to 500KB 🥳

its just sad that EA denies that problem exists

I've Tried R&D mode and it didn't help much but there was a bit of improvement (like i said not much)

I don't have the effort or time to edit that spongebob meme so have this since I can't upload it. hopefully this gif works

seriously, I'm only using your service to download my games and to get updates for them. If Bioware left EA tomorrow, I'd follow them.

Also @EA_Darko  I tried that and the "hit download game, pause the download and move the game folder into the directory trick" and it doesn't work. One should not have to do extra work to verify a game. It should be as simple as:

Step 1. Change directory to where the games are already installed.

Step 2. Let the client scan the folder and run a short verification and you're done!

It would be less congestion. The fact that you have IT personal chiming in on this thread catching EA throttling speeds on full games or updates is embarrassing, and lying about not throttling speeds is even worse.

Can you please stop throttling my download Origin? For gods sake. Do you NOT want us to play the games you provide. First I am sitting at 28mb/s download and going along nicely. Next thing I know I am at 500Kb/s.... and it stays there....like what the heck? How can your service be so so poor. I am an Origin Access member and will NOT be signing up again come my renewal period. This is unacceptable and the fact you are dismissing it is telling. I guess that is what you get from EA though.

Oh and here is a screenshot of my download speed right now on fast.com

https://imgur.com/a/xrcqmZg

And here is your "download" speed, artificially throttled for a paying customer:

https://imgur.com/a/YCo88GH

Thanks EA!!!

Just to ensure I don't get slapped with a "please refer to these steps to assist you."

This is my internet speed. https://gyazo.com/eebf7dd5b16575a86c7f953f1a2f2701

That was taken while the installation is still running at 50 KB/s in the background. 

*Slow clap*

---

@EnvyEmber wrote:

Just to ensure I don't get slapped with a "please refer to these steps to assist you."

This is my internet speed. https://gyazo.com/eebf7dd5b16575a86c7f953f1a2f2701

That was taken while the installation is still running at 50 KB/s in the background. 

*Slow clap*

---

Don't worry dude. I am getting the SAME thing, they don't really care. I was getting 28mb/s solid, now I am being throttled at 500KB/s....yup! Great service right there. I actually watched it drop from 28 to 500... This was AFTER it had completed a download and gave me an error saying the folder didn't exist. THEN it started the download all over again....so yeah. Good job EA! 

1000 mb/s band, stated the BF5 update at full speed for ~70% of the download, now it bounces between 500 kb/s and 2 mb/s. No throttling you say?

Good news! The update finished downloading. BAD NEWS IT'S STUCK AT 0b/s......what the heck do I do now?

https://imgur.com/a/E2sJxJl

Ughhhhhhhhh?

I don't know what the Issue is with you guys. The Community Manager clearly stated, that there is no issue with the EA server and this thread CLEARLY proves it. So many people are thanking EA for the outstanding  support in this matter. Just read between the lines. Obviously, we stupid, stupid gamers are at fault here. We are so stupid, that our connection has a big problem. That it is working with other clients is just a coincidents and luck.

Its a joke, that EA tries to call us stupid for their * throttle. Darko does the same as EA always does : "Gamers are stupid. They will buy our Games anyway, REGARDLESS how they are treated."

Instead of LISTENING to us and forcing someone to give a propper statement, he decides to make fun of us. His statement is pretty clear here : over 50 posts and user talking about the issue but all of them are at fault, not the System.

Seriously, I am ashamed that i tried to come back to this peace of junk.

Guys, i wonder if we got this trending on place like reddit and social media and stuff and raised a big enough outcry if that would work... outside of that we could see if they get nominated for "worst company of the year" again...

Seriously! "your connection is the issue" for over 8 years EA? To quote Kal'Reegar in Mass Effect 2: "That's just insulting!"

DNS Settings what a *. After the IP of the download server is resolved DNS has zero influence. If the service is so volatile include a preferred download server or speed test to pick the fastest download server into your client.

Same problem over here, starts really fast and around 70% it kicks back to 5% of the max broadband capacity..

Same problem here with the BF5 patch, downloaded the first 75% at 25mb/s, after that the speed dropped to around 300kb/s

Why is this case marked as "solved"

Hello!

   I've had the same behavior, where download was quick up to around 80%. IE, I was downloading at over 20MB/s, then it went oscillating between 300KB/s and 2MB/s. I have tried changing my dns from my company provided one to google and others, pausing and resuming the download, but it didn't affect my download speed. I've run speed tests in my browser and was able to saturate my 220mbps pipe easily from there.

   Clearly a case of Origin having an issue, or blocking download speed on too large files ? Why are you guys @ EA reporting no issue ? Did you try it on your home computer for a full download (and not only the first part which works well for everybody ?)

   Thank you and good luck!!

Same issue, download started fine at 30MBS and then about 70% through went down to 5MBs top. Usually sub 1MBs i have a 300mbs connection with no issues anywhere else. It is an EA issue.