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@EA_Darko What about Mac users who are having the same problem.

having the exact same problem, why haven't they fixed this yet? this obviously is an old thread.

seriously EA is no help its been over 1 month and i cant log into my account, what a waste of money.

I cant seem to get into a chat with someone to help me but I cant log in I got kicked from my game saying I wasn't connected to origin no its says login is unavailable. I tried to talk to someone but at the bottom it says my account may have broke there rules and only allows me to email them. I don't understand ive done nothing wrong I was just playing hours ago

i got the same problem with u what can i do ? can u help me ?

*snip*

EDIT by EA_Jason: Don't be rude. 

yes I'm Mac user and having the same issue..

bruh stop copy and pasting to same thing, no one wants to talk to someone to solve this stupid problem. why can't you just give step by step how to solve it. you're wasting my time loser.

same thing for me im literally 12 and this is unbelievable and such a scam i've spent a lot of money on the sims 4 then suddenly without warning they kick me out and tell me my account was disabled becuase i broke the user agreement even tho i didn't do anything except for play the sims 4 its been 3 days now and i cant do anything this is outrageous and such a scam ! PERIODT

You will need to speak to our Terms of Service team in relation to any ban @Kiko_Plays711.

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

1. Click Contact us at the top of any page on EA Help.
2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
3. Choose your platform.
4. Select Manage my account, then Banned or suspended account.
5. Fill out any other details below.
   • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
6. Click Select contact option.
7. Sign in to your account that has the ban or suspension, if you aren’t already.

Darko

still having this problem lol

I AM STILL HAVING THIS PROBLEM AND ITS SOOO IRRITATING ):