Forum Discussion

Re: Stuck on preparing Apex Update. Stay at 4.01GB/36.19GB

  1. cancel update

  2. "Application Settings" top menu

  3. turn off "Automatic game updates"

  4. "Orgin" menu at top and "Exit"

  5. start Origin again

  6. right click Apex in your Game library

  7. select "Repair"

  8. done. it'll repair & update your game

8 Replies

  • RikBit's avatar
    RikBit
    6 years ago

    @6510740293858734 

    Thank you for quick steps to resolve the issue.

    Repairing option wasn't there and was wondering how to repair it, since it was the logical step to get out of this stuck loop.

    Thanks again. Resolved the issue pretty quick. I am at 90% update and almost done. +1 for you!

  • Nabma69's avatar
    Nabma69
    6 years ago

    But it will end up downloading files that is around 22gb which is not the update size

    And above all i am on metered network so is there any other possible solution for stuck on preparing update issue ??

  • tire501's avatar
    tire501
    5 years ago

    my update is stuck on resuming so i can't cancel it. what do i do?

  • This only happens if the game has failed to download most files - when repairing it checks the files for any failed, missing, or corrupted files, thus it does not make you re download the game, if it makes you download anything that is bigger than what the update was supposed to be than you may want to find out why your pc had damaged the files or make sure you did turn off your pc mid update, i know im new on the forums but i have looked into this quite a bit so you can trust me

  • RikBit's avatar
    RikBit
    4 years ago

    @Lrohimovic90 oh jeez, that was more than a year ago.

    But I'm answering just in case other search the forum and find answers.

    Yes. When cancelling the update, and repairing. It made me restart from start. Which was good since there was issues and I rather the update be a clean fresh start.

    Cancelling an update and resuming it (without any corrupt files or issues) usually starts from approx where it was left off. I have noticed, this sometimes create corrupt files though.

    Hope that helps you and anyone else wondering.

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