Re: Unable to Access EA Help Support Options

Thanks @EA_Darko for the quick response!

Already shot the EA Twitter a DM, waiting for a response. It seems that the live chat option is available for one of my cases again, I will try you guys again tomorrow. I understand that you guys must be dealing with the difficult times we're in and I will patiently wait until my issue gets resolve.

Thank you for your time!

Glad to have been of help @PajeetPatel.

Darko

I have issues contacting support as well -- 

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@EA_Darko wrote:

Hey @PajeetPatel due to the current world climate there are some restrictions on contacting our live support.

You will need to speak with one of our chat support advisers who will be able to advise you further. 

You can contact our live support at help.ea.com.  

To  speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to begin a chat.

You can also speak with our Twitter support team: https://twitter.com/EAHelp?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor

Darko

 

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Sorry to hear that you are having issues @L71Leal.

I tested it there and was able to set up a chat, callback or email support without issue.

Can you ensure that you are following these steps exactly when trying to contact support:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to receive a callback or begin a chat.

If it does not work then you can use a Voice-Over-IP service like Skype or Google Voice and contact our UK support directly, it is best to set your location to the country you are contacting also. The UK support number is  +44 203 0141818  and is available 9AM-9PM GMT, Monday through Saturday.

Let me know how you get on.

Darko

Hi Darko -- 

Thanks for the advice.  I have followed the steps exactly:  Origin, PC, Manage My Account, Can't Log In -- and still do not get connected to either Chat support or receive a callback.  On the call back I get this message:

An EA Advisor will call you. We sent you an email with a link so you can access this case again.  

Note: For the call back the case number was: #893843575

No email has been sent for the call and while wait time when I opened the chat case option said 68 min, Well over 90 passed and still no chat opened.

Additionally I dialed the support number, during support hours, using my skype account and my mobile.  I get a fast busy sound so not sure what the issue is there.  I will try again tomorrow morning after 9 am GMT again.  Any other suggestions?

Lynette

Hey @L71Leal the best thing to do is to set up a call back, that way you can go about your day and one of our live support advisers will call you back.

Darko 

Hi @EA_Darko 

I will try it once again, however the 4 times I have tried to get a call back It has failed no call returned that day or the following.  Additionally my cases opened for Chat, Call back, and even email do not show up in "My Cases" nor do I get an email from support for my reference.  The only emails I am getting after posting in this help center.  ☹️  Help me EA_Darko, you are my only hope!  

L

Hey @L71Leal I tested it there and while support is closed I could still see the option to contact just greyed out and a message to say try during the opening hours. Can you screenshot just what it is that you are seeing?

Darko

@EA_Darko 

I see the option to contact and use it, however I do not get a response to any contact method:  Email, Chat, Phone...  Attached is some screenshots: My opening of a case then checking for my open cases and seeing nothing.  Additionally while the opening of a case says I will get an email with a link to the case, the only email I am getting regarding my issue is based on updates on this thread.  ☹️  In short my requests do not get actioned from any aspect I can see:  No Call Backs for Call Back tickets -- No Email received from Email Tickets - No Chat's opened on Chat tickets -- and No Emails to refer to any ticket number opened for any in >2 months this issue has been ongoing


I could give a partial list of tickets if that would be helpful -- but I am near the end of my rope with issue not resolved and my complete inability to access my existing owned games, purchase new or interact outside of this forum.  

Help!  ☹️

@PajeetPatel @EA_Darko @EA_Stiv 

Anyone?  I am still attempting to get EA to respond to even a single one of my tickets as referenced in the previous post.  

HELP?

@L71Leal

Last time when I was receiving very little response from these guys, I DM'd them on Twitter. They didn't respond there either, but that could be because my Twitter handle doesn't match up with my EA username, and I had a very stupid profile picture (so they immediately thought it was spam or something, benefit of the doubt blah blah blah).
My specifc problem was that I was using DuckDuckGo as my search engine, and their browser add-on blocked the trackers that EA needs to make the chat box pop up and connect to a support member.
If that's not your issue, just keep trying the Skype phone number or whatever, hopefully there's someone at EA support that'll take notice and hit you up regarding your issue.

No it is because they are ignoring you along with thousands of others.

Hi @EA_Darko i need help with changing an old email address attached to my EA account. The old email is not recoverable and your “live chat 💬 service doesn’t work. Telephone number doesn’t work. 

Hey there,
 
This thread is quite old and is being locked here to avoid further necroposting.
 
If you're running into any trouble with your account, please follow these steps to get in touch with support so they can take a look.