Forum Discussion

PajeetPatel's avatar
PajeetPatel
5 years ago
Solved

Unable to Access EA Help Support Options

While trying to resolve an issue with an account breach, I was sent an email with a link to one of my cases. The email stated "Get in touch with us so we can help secure your account and check that n...
technical issues
  • EA_Darko's avatar
    EA_Darko
    5 years ago

    Hey @PajeetPatel due to the current world climate there are some restrictions on contacting our live support.

    You will need to speak with one of our chat support advisers who will be able to advise you further. 

    You can contact our live support at help.ea.com.  

    To  speak with a chat adviser:

    Click on your product Origin

    Then select 'PC

    Manage my Account'

    Can't log in

    Finally, you can choose to begin a chat.

    You can also speak with our Twitter support team: https://twitter.com/EAHelp?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor

    Darko

     

EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
5 years ago

Hey @L71Leal I tested it there and while support is closed I could still see the option to contact just greyed out and a message to say try during the opening hours. Can you screenshot just what it is that you are seeing?

Darko

L71Leal's avatar
L71Leal
5 years ago

@EA_Darko 

I see the option to contact and use it, however I do not get a response to any contact method:  Email, Chat, Phone...  Attached is some screenshots: My opening of a case then checking for my open cases and seeing nothing.  Additionally while the opening of a case says I will get an email with a link to the case, the only email I am getting regarding my issue is based on updates on this thread.  ☹️  In short my requests do not get actioned from any aspect I can see:  No Call Backs for Call Back tickets -- No Email received from Email Tickets - No Chat's opened on Chat tickets -- and No Emails to refer to any ticket number opened for any in >2 months this issue has been ongoing


I could give a partial list of tickets if that would be helpful -- but I am near the end of my rope with issue not resolved and my complete inability to access my existing owned games, purchase new or interact outside of this forum.  

Help!  ☹️

  • L71Leal's avatar
    L71Leal
    5 years ago

    @PajeetPatel @EA_Darko @EA_Stiv 

    Anyone?  I am still attempting to get EA to respond to even a single one of my tickets as referenced in the previous post.  

    HELP?

  • PajeetPatel's avatar
    PajeetPatel
    5 years ago
    @L71Leal My issue was resolved when I reset my browser and I removed all my extensions, but I don't see any plugins in your screenshot so I don't know if that'll help here.
    Also it might not be a good idea to put your phone number up on a public form haha
  • L71Leal's avatar
    L71Leal
    5 years ago
    @PajeetPatel

    Thanks for the heads up (sending a virtual hug for that) I have removed the one attachment --

    My issue is slightly different than yours, as I have yet to get any response even by email and call back request. I am normally very patient, however after 2 months of not being able to get to any of my games, and getting no response except via this forum I am near the end of my rope.....

    Any other thoughts?


  • PajeetPatel's avatar
    PajeetPatel
    5 years ago

    @L71Leal

    Last time when I was receiving very little response from these guys, I DM'd them on Twitter. They didn't respond there either, but that could be because my Twitter handle doesn't match up with my EA username, and I had a very stupid profile picture (so they immediately thought it was spam or something, benefit of the doubt blah blah blah).
    My specifc problem was that I was using DuckDuckGo as my search engine, and their browser add-on blocked the trackers that EA needs to make the chat box pop up and connect to a support member.
    If that's not your issue, just keep trying the Skype phone number or whatever, hopefully there's someone at EA support that'll take notice and hit you up regarding your issue.

  • Bandit75238's avatar
    Bandit75238
    New Ace
    2 years ago

    No it is because they are ignoring you along with thousands of others.

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