Account locked on Origin after opening case on Apex Legends ban

Hey @rusted10 due to the current world climate there are some restrictions on contacting our live support.

You will need to speak with one of our chat support advisers who will be able to advise you further. 

You can contact our live support at help.ea.com.  

To  speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to begin a chat.

You can also speak with our Twitter support team: https://twitter.com/EAHelp?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor

Darko

Hi Darko, 

Thanks for the reply.

I've been attempting to get to live chat advisors via EA help for the past 3 weeks on and off, when I get back from work, but it seems like no advisors have been available for the past month or so. I've tried waiting 4 hours a day a bunch of days.

I also received emails from 2 of supposedly EA staff as follows:

Thank you for contacting EA help. My name is Vareesha and I would assist you with Apex Legends.

I see that you're unable to login to the account as it says account banned which is bothersome. I'll try my best to address your concern.

I do apologize for the bad experience you've to face.

In order to resolve this issue, we need to verify account's ownership. So, I've sent you 6 digit verification code over your email. Please reply me that code back so that I can proceed further.

Looking forward for the response with a verification code.

Thank you for contacting EA help. My name is Rakesh and I would assist you with your Apex Legends issue today.

I see you are unable to login in your account. I know how disappointing it could be when you're unable to enjoy your game. I will do my best to fix this for you.

I would like to inform you that, we need to re-secure your account. Before we start with the process, please review your email account security and update your email account password. Please write us back once done.

Looking forward to your reply. Thank you again for contacting EA help.

However, after replying back to them, they closed my cases and I received no further reply and my open cases were closed.

I'm not really sure what to do at this point again apart from trying every week to get in contact with live chat advisors, is there any other advice for me to contact anyone?

Hi anyone,

Sorry its been 2 months since I last posted this, and my account is still disabled, and there are still no live chat advisors available. 

Are there any admins who can assist me with resolving this issue? 

Hey mates, I'm having problem on contacting to EA TOS team by email also. Or I should say I'm restricted to contact them, they always reply in the same manner. I think it must be some kind of automated reply, and all my cases are closed. Then I try to contact via the Live Chat, they said that they cannot do anything about the ban and I do understand. When I ask for how to contact someone that could help me, they told me to submit by email under the ban or suspend account section which is what I'd say automated replies that tells me do not expect further responses. To be silly enough, I've spend over a thousand US dollars in Apex Legends. Now there're no one that I can find to help me, I'm disappointed like everyone else who is here to seek for help.

You will need to speak to our Terms of Service team @CatCat717 in relation to any ban on your account.

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

1. Click Contact us at the top of any page on EA Help.
2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
3. Choose your platform.
4. Select Manage my account, then Banned or suspended account.
5. Fill out any other details below.
   • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
6. Click Select contact option.
7. Sign in to your account that has the ban or suspension, if you aren’t already.

Darko

Hey @rusted10 I tested it there and was able to set up a chat or call back.

When speaking to the team over email did you supply the requested code to them?

What do you see when you try to open a case?

Darko 

Hi Darko, 

Thanks for the reply.

At the moment, it seems like live chat has been disabled (at least for me). I've attempted to go to Create a case -> Origin -> PC -> Manage My Account -> Can't log in and my only options available are to call their hotline, which is in a different country than I am, Answers HQ and email. No live chat is to be seen.

When I originally spoke to the team on email, the only code I received was specific to my Apex Legends ban, which I responded to immediately with the requested code, However, right after I emailed them the code, my case got closed. The email I received is as follows: i never received a reply back after I sent the code to them.

Great to hear that you got it sorted @rusted10.

If you decide again to contact our support and call then you can use a Voice-Over-IP service like Skype or Google Voice and set your location to the country you are contacting to make it easier and cheaper.

Darko