There are a few troubleshooting steps that may help in this case:
- Restart your device.
Your iOS device is a computer, and just like any computer, it sometimes needs to be turned off and on. This simple step will resolve many issues! To power down, press and hold the Power button until the red slider bar appears on the screen. Then drag the slider to confirm you want to turn your device off. Wait a moment before you press and hold the Power button again to turn it back on.
- Reset your device.
Press and hold the Power button and the Home button at the same time, holding for more than 10 seconds. Don't release until the Apple logo appears.
- Uninstall and reinstall the game.
Just like your device is a computer, your app is a piece of software, so the same basic steps can be useful. "Uninstall and reinstall" is a simple troubleshooting measure.You can uninstall an app by pressing and holding the app icon until it wiggles, then tap the "x" on it. Reinstalling is as simple as reconnecting through iTunes!
Of course, uninstalling the app will result in the loss of all game progress and user profiles created. It is possible to back up the data through iTunes so that you can restore it. To restore a previously saved state for your apps, connect your device, and open iTunes. Right-click the device's name, and select "Restore from backup." Note: Please be sure to reinstall through a backup for older apps and on older devices. The current version available for download may not be compatible with your device, so it is safest to reload the version you previously had installed.
Let us know if it worked.
